Retail Security Officer
| Posting date: | 02 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 02 May 2024 |
| Location: | SO53 2LG |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 51092 |
Summary
Main Duties
To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:
-To protect customers and colleagues from physical and verbal abuse
-To deter violence and public order offences
-To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions
-To deter till snatchers, trolley push outs and other bulk thefts
-To record any suspicious activity on to an incident report ensuring the correct information is captured using the SMART system and store management are informed
-Dealing with any difficult situations that arise in a safe and professional manner
-To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards
-Monitoring the store CCTV where appropriate
-Complete retrospective CCTV reviews focusing on shrinkage
-To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge. This should also include an SIA licence (s), identity badge, which all must be valid.
-To understand and always implement the ‘Ways of Working'
-Liaise with the store management teams giving clear and concise feedback
-Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
-Completing reports by recording observations, information, occurrences and surveillance activities using SMART
-Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses
-To report all incidents fully by the end of the shift using the SMART system
-To wear and activate BWCCTV in accordance with company procedures
-Ensuring behaviours and situations that endanger the health and safety and well being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
What we are looking for
-Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates)
-A full five year check-able employment / education history
-Experience of delivering Customer Service
-Excellent communication skills are required both written and verbal
-Adaptable communication style to meet the needs of different people groups
-Ability to work in a fast moving services business
-Capability in the use of technology
-Good attention to detail
-High level of enthusiasm and passion
-Previous experience in a similar role is desirable but not essential
-Public Space Surveillance SIA licence is desirable but not essential