Event Enquiry Administrator
| Posting date: | 29 March 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 28 April 2024 |
| Location: | Leeds, LS1 4BX |
| Company: | Hilton |
| Job type: | Permanent |
| Job reference: | HOT0AGSK |
Summary
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE
We are looking for motivated and detail orientated Enquiry Administrator to join the Meetings Simplified Team, based at Hilton Leeds City.
The Meetings Simplified Team is a centralised sales office looking after small corporate meeting enquiries for Hilton hotels across UK & Ireland.
This position will assist the department in managing the inbox on a daily basis, distributing enquiries to the team, tracking response times and ensuring accurate data is entered into systems.
Benefits:
· Competitive Starting salary of £22,308.00 with bonuses available
· Flexible Hybrid Working – Two days in Central Leeds office (walking distancing from the train/bus station), with three days working from home
· No weekend working and working hours between 09:00 – 17:00
· Opportunities to grow and develop your career within the Meetings Simplified Department
· Team Member Travel Program and High Street Discounts with Perks at Work
Job Description
· To effectively manage the inbox and all enquires for all properties on a daily basis, distributing to Sales Executives accordingly
· To acknowledge all inquiries received through all channels within the MS standard timeframe
· Maintain and track response times of team members and the Meetings Simplified Desk as a whole, ensuring all inquiries are responded to within the SLA timeframe of receipt of inquiry
· Ensure all enquiries are loaded into Delphi FDC, following Meetings Simplified standards
· Complete quality checks on data entered into Delphi FDC ensuring this is accurate and meets the standards as outlined in Meetings Simplified SLA
· Ensure cross selling between Meetings Simplified properties is tracked by Sales Executives
· To consciously work together with Commercial Leaders to effectively and efficiently manage the team’s daily workload
· Identify and flag any key leads to Commercial Leaders following agreed criteria
· To ensure all administrative tasks are dealt with in an efficient and timely manner
· Support and manage any additional requests from Management or key stakeholders
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
· Excellent organisation skills with a keen attention to detail
· Excellent administration skills, with knowledge of Excel and Outlook
· Positive attitude
· Good communication skills
· Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
· Previous administrative experience in a fast paced environment
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
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