Desktop Support Technician
| Posting date: | 29 March 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 28 April 2024 |
| Location: | Pentrebach, CF48 4LA |
| Company: | General Dynamics Lands Systems UK |
| Job type: | Permanent |
| Job reference: | 368 |
Summary
Description
General Dynamics Land Systems is on the look-out for a full-time Desktop Support Technician to join our IT Team. The successful and inclusive candidate will earn a favourable salary of 22,800 to 25,600 based on experience and potential. This is an ideal role for someone who has a proactive and positive mindset and a keen desire to grow professionally.Joining an established team based at our Oakdale and Merthyr facility, you will work across a range of stakeholders to carry out first and second line support across 2 primary locations and several remote. Role includes day to day IT support and maintenance, managing Incidents and Requests logged in person and via ITSM tool.If you were already working in this position, this is what you would have been working on this week:- Day to day support and administration of Active Directory, Exchange, Microsoft 365, Processing New starters/leavers.)
- Support the team with local network issues and troubleshooting. (Cable patching, connectivity)
- PC and laptop builds including using SCCM.
- General support of End User devices and accounts.
- Provide support during Team projects (Windows Upgrades, Hardware Refresh.
- Change control ensuring procedures are followed for all I.T. changes.
- Liaison and coordination with I.T. Shared Services on: Any related central issues and the set-up of new devices/infrastructure needing access to shared systems.
- Mobile device management using Intune, to include provisioning, account and, hardware tracking.
- Monitor the helpdesk queue and ensure a prompt resolution for any issues and requests (all sites), ensuring recording of ad-hoc/emergency tasks on the helpdesk system.
- Action requests from Cyber security team to maintain strict security restrictions.
- To effectively manage the expectations of key customers at all times.
- Network support and troubleshooting. (Cable patching, connectivity)
- Application patching and deployment
- Ability to develop and adhere to best practice/process/policy.
- Customer service focus
- Windows Operating Systems
- MS Office applications
- Exchange Admin
- General networking
- Desktop hardware
- General security methodologies
- A compressed nine-day fortnight which means every other Friday off!
- A flexible benefits scheme - allowing you to adapt your benefits to suit yours and your familys needs
- A personalised career development plan, alongside regular progress reviews - supporting and valuing your progression within the Company
- Professional training and development courses, both internal and external - allowing you to reach your full potential
- A flexible working environment where your contributions are recognised and rewarded, which includes compressed hours, reduced hours and job share
- A Company sports and social club, offering events at discounted prices giving you the opportunity to meet and socialise with your fellow colleagues outside the workplace
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.