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Apprentice Desktop Support Technician
| Posting date: | 28 March 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £19000-19000 per annum |
| Hours: | Full time |
| Closing date: | 26 April 2024 |
| Location: | Wiltshire, SN6 8LA |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 293225-42368797 |
Summary
To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.
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Title: Apprentice Desktop Support Technician
Location: The Defence Academy, SwindonWorking Week: 37 hours per week, Monday – Friday, 0800-1600pm, Friday finish at 1530pmSalary: £19,000 per annum plus benefits & 25 days annual leaveApprenticeship Qualification: IT Technician level 3 Expected Apprenticeship Duration: 12 months apprenticeship
Serco have an exciting new apprenticeship role as a Apprentice Desktop Support Technician based at the Defence Academy. As part of your apprenticeship, you will be working in the IT team in areas such as PC hardware, software and help resolve any issues. You will have full training provided and learn on the job. This is a great opportunity to learn and develop your skills in IT at Serco.
Main Accountabilities:
- Ensure that desktop related incidents identified through the Service Desk are resolved quickly and efficiently whilst ensuring that service level agreements are met.
- Provide 1st and 2nd line technical support and service to staff and students, including some overseas students, all with differing levels of computer literacy.
- Assist in the preparation, issue and collection of Defence Academy laptops
- Undertake configuration and support of client based software including security software, system updates and application updates with training
- Undertake problem management tasks identifying underlying causes and providing solutions to commonly occurring faults.
- Carry out printer maintenance and repair taking account of manufacturers warranties
What you’ll need to do the role:
- Understanding of Microsoft Windows and Microsoft Office
- Strong communication skills
- Must have a flexible approach with an ability to adapt to a constantly changing environment
- Ideally a PC understanding
- Willingness to learn
What we offer:
- 25 days annual leave plus bank holidays and the chance to purchase additional days.
- Serco discounts which include cinema, entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships.
- We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.