Senior Unified Communications Specialist | East London NHS Foundation Trust
| Posting date: | 28 March 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £43,742 - £50,056 per annum |
| Hours: | Full time |
| Closing date: | 27 April 2024 |
| Location: | London, E2 9NJ |
| Company: | East London NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6143294/363-CP6143294 |
Summary
The Unified Communications specialist is a key member of the Unified Communications
team. The post will work closely with the Unified Communications Manager to deliver Unified
Communications management, support or advice to the Trust
The post holder is highly technical and provides design, support or advice to the Unified
Communications manager. The post holder is expected to be the knowledge repository or
”go-to-person” for support, maintenance, installations or configuration, and the relevant
Unified Communications management tools or technologies.
Management of IP Telephony platforms including associated peripherals
• Unified communications deployment, maintenance & development
• Security, patching and monitoring of Unified Communications platforms
• Integration of UC platform with legacy communications platforms
• Business Continuity & Disaster Recovery
• Resolving complex technical issues or problems quickly and efficiently
• Managing supplier relationships to ensure that the Trust optimises support and
value for money.
• Monitor the performance of the Unified Communications platforms, scrutinising
reports for emerging trends
• Analyse and interpret emerging highly complex problems, escalating and
recommending corrective action
• Lead on the delivery of day to day maintenance activities including pro-active
maintenance to ensure high availability of systems
ELFT is committed to equality of opportunity for all employees, job applicants and service users. We are committed to ensuring that no one will be discriminated against on the grounds of race, colour, creed, ethnic or national origin, disability, religion, age, sex, sexual orientation or marital status. The Trust commits itself to promote equal opportunities and value diversity and will keep under review its policies, procedures and practices to ensure that all employees, users and providers of its services are treated according to their needs.
The Unified Communications specialist is a key member of the Unified Communications team. The post will work closely with the Unified Communications Manager to deliver Unified Communications management, support or advice to the Trust.
The post holder is highly technical and provides design, support or advice to the Unified Communications manager. The post holder is expected to be the knowledge repository or ”go-to-person” for support, maintenance, installations or configuration, and the relevant Unified Communications management tools or technologies.
The post is a lead technical role in the Unified Communications team and includes customer care, vendor or relationship management, operations and Communications co-ordination. For all of these functions, the post holder is expected to understand, meet or exceed their customers' requirements and have the ability to explain complex Unified Communications related issues to non Digital staff.
The post holder is a source of knowledge and advice for project teams, providing expertise on licensing, ongoing support, resource projections or costs, timelines and advising on business case development. The post holder will take a lead role in specialist projects, will support the programme teams in the planning of projects, and liaise or work alongside internal stakeholders and other technical experts to do so.
This advert closes on Sunday 14 Apr 2024
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