Receptionist/Admin
| Posting date: | 27 March 2024 |
|---|---|
| Salary: | £11.44 per hour |
| Additional salary information: | £11.44 an hour |
| Hours: | Full time |
| Closing date: | 30 June 2024 |
| Location: | Hailsham, BN27 1BH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1103-24-0001 |
Summary
Job Responsibilities: · Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. · Deal with enquiries from patients, pharmacies, district nurses, etc. regarding prescription’s, promptly and efficiently and ensuring that any action required is taken and that everyone is kept informed of what is happening. · Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. · Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. · Scanning of documents into patient records as required. · Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of details and prompt appropriate delivery. · Enter requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to the ‘usual’ doctor. · Enter patient information on to the computer as required. · To be able to work independently using your own initiative based on your knowledge and experience in support of the Reception Team, ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes which must be of a consistent and high quality standard. · Advise patients of relevant charges for private (non-General Medical Services) accept payment and issue receipts for same. · To react in a positive and appropriate manner to those patients who are either dissatisfied with the service and where necessary passing onto the appropriate member of staff to deal with. · Deal with confidential matters and maintaining confidentiality at all times. · To present a positive image of self and of surgery by being welcoming and maintaining a professional attitude at all times. · To be an active and supportive member of the team, punctual and well presented. · Ensure that the waiting room is left tidy. · Ensure that all work areas are kept clear and tidy along with the kitchen and staff room. · Undertake any other additional duties appropriate to the post as requested by the Partners or the Reception Manager.