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Audiology Administrator Assistant | East and North Hertfordshire NHS Trust
| Posting date: | 25 March 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,816 - £24,336 per annum pro rata |
| Hours: | Part time |
| Closing date: | 24 April 2024 |
| Location: | Stevenage, SG1 4AB |
| Company: | East and North Hertfordshire NHS Trust |
| Job type: | Permanent |
| Job reference: | 6121248/361-PLN-6121248 |
Summary
We are recruiting for an Audiology Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
As an Assistant Administrator you will work under direct or indirect supervision providing administration support to the service.
Often working independently, you will work with the administration team to help book appointments, check patients in and take telephone calls.
You may have to contact other departments in the Hospital including the Ear, Nose and Throat Secretaries, Central Appointments, the Speech and Language team and other Audiology departments.
Interviews to be held on the week commencing on 15th April, the exact date to be confirmed later.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Dealing with incoming referrals, ensuring information is added appropriately to the relevant system
Booking appointments into clinics as directed by the clinician.
Sending relevant communications to patients about their appointment (letter, text system)
Checking patients in for the appointment and providing any relevant information prior to or after their appointment
Booking any follow up appointments as required
Receiving phone call enquiries from patients, relative or professionals
Managing enquiries received via email and ensuring each is dealt with appropriately.
Dealing with and logging incoming post, including hearing aid repair requests.
Liaise with Audiology clinicians as required
Liaise with other departments as necessary
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
This advert closes on Monday 8 Apr 2024