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Booking Co-ordinator - St Marks Outpatients | London North West University Healthcare NHS Trust
| Posting date: | 22 March 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,129 - £28,649 pa Inclusive of High Cost Area Supplement |
| Hours: | Full time |
| Closing date: | 21 April 2024 |
| Location: | London, HA1 3UJ |
| Company: | London North West Healthcare NHS Trust |
| Job type: | Permanent |
| Job reference: | 6143552/337-NP-7587SM |
Summary
Are you an administrator in need of a change? Do you have the skills to make a difference? We are looking for a Bookings Co-ordinator to join St Mark's booking team.
We are looking for committed, caring, willing to learn, dedicated person with attention to details.
The post holder will be the first point of contact for patients, healthcare professionals and members of the public who contact the service, working in a busy office environment with a multi-disciplinary team consisting of administrators, doctors and nurses.
The successful candidate will be proficient in the use of IT systems, using the hospital electronic booking system to book new and follow-up patient appointments, answering the emails and the telephone inquiries.
The successful candidate will be proficient in the use of Word, Outlook, Excel, PowerPoint and email and must have general office experience. Full training and access to other programs will be provided. Experience of database use would be useful.
If you would like to know more please contact Marisa Davis (ASM) and arrange an informal visit to meet us and see the Department. An informal visit is recommended to see how we work.
Please note that it is likely that our office base will move to Central Middlesex Hospital in the future so please consider whether you would be happy to work at this location.
To provide comprehensive administration services to support all functions of St Mark’s Out-patient Booking Hub in delivering an effective and timely referral management and appointment booking service for referrers and to support patients and patient carers through the patient pathway for a range of clinical services.
The post holder will be required to undertake a range of tasks, including effective appointment booking, accurate data input on the relevant clinical system, processing of referrals, uploading and processing of clinical information, the use of scripts and involvement in service improvement projects on an ad hoc basis.
The post holder is required to ensure that all duties are carried out to a high professional standard whilst delivering a friendly, patient-centred service.
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
-To communicate with a wide range of people, including patients, carers, GPs, clinicians, work colleagues and other professionals on a range of matters on a daily basis. This communication could be verbal, written or electronic.
- To provide an efficient appointment booking service to patients/carers with appropriate recording of information on the patient system as per operational procedures.
- Liaison with clinical teams and clinical managers for referrals requiring clinical triage and taking appropriate action as directed upon receipt of the triage decision.
- To ensure that all telephone enquiries to the PAC are handled politely and sympathetically in a professional manner, ensuring that all messages are passed on to the appropriate person in a timely and accurate way.
Please review the full Job Description attached
This advert closes on Wednesday 27 Mar 2024