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Elective Waiting List Booking Officer | Frimley Health NHS Foundation Trust
| Posting date: | 21 March 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,008 - £25,553 per annum INCL HCAS |
| Hours: | Full time |
| Closing date: | 20 April 2024 |
| Location: | Ascot, SL5 7SG |
| Company: | Frimley Health NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6161623/151-SL0225 |
Summary
An opportunity has risen due to retirement to join the inpatient waiting list team based at Heatherwood hospital within the Orthopaedic department . The job involves communicating with patients to book them in for a surgical procedure and will also involve regular communication with a specific group of Orthopaedic Consultants to manage their waiting list and ensure patients are booked in a timely manner.
To ensure all phone calls are dealt with in a professional and timely manner .
To treat all patients with dignity, respect and empathy at all time.
To support the Trust in delivering its RTT targets
To work efficiently ensuring administrative tasks are dealt with in a timely fashion within the team
To ensure theatre lists on EPIC are booked using the 6 4 2 process and that are all booked 6 weeks in advance ensuring patients are booked within their target dates according to the NHS 18 week RTT process
To ensure strict confidentiality is maintained at all times and that all communication either via letter or myfrimleyhealth follows information governance processes at all times.
To manage any patient complaints in a timely manner and escalate any to the immediate line manager is necessary.
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our threecore values, and the behaviors that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
This advert closes on Monday 1 Apr 2024
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