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Hotel Reception
| Posting date: | 21 March 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 20 April 2024 |
| Location: | PR5 0UL |
| Company: | KRO Hotels Preston Ltd t/a Samlesbury Hotel |
| Job type: | Permanent |
| Job reference: | Rec03/24 |
Summary
Duties will include:
1. Ensuring efficient friendly service is offered when dealing with all guest requirements at the front desk and handling telephone enquiries effectively.
2. Ensure you are fully aware of the booking procedures to maximise the sale and revenue in the hotel.
3. Ensure the hotel front desk is kept presentable and manned at all times.
4. Demonstrating a working knowledge of all services and facilities of the hotel and the local area.
5. Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
Receptionist Job Description
Responsibilities:
- Greet and welcome visitors in a professional and friendly manner
- Answer and direct phone calls to the appropriate personnel
- Provide accurate information to callers and visitors regarding company products, services, and policies
- Perform data entry tasks to update and maintain records
- Assist with clerical duties such as filing, photocopying, and scanning documents
- Schedule appointments and manage calendars
- Coordinate and schedule meetings and conference room reservations
- Manage incoming and outgoing mail, packages, and deliveries
Requirements:
- Proven experience as a receptionist or in a similar role is preferred
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to multitask effectively
- Attention to detail and accuracy in data entry tasks
- Professional appearance and demeanor
- Ability to maintain confidentiality of sensitive information
We offer competitive pay based on experience. This is a full-time position. If you are a motivated individual with excellent customer service skills, we would love to hear from you. Please submit your resume along with a cover letter detailing your qualifications for this position.
1. Ensuring efficient friendly service is offered when dealing with all guest requirements at the front desk and handling telephone enquiries effectively.
2. Ensure you are fully aware of the booking procedures to maximise the sale and revenue in the hotel.
3. Ensure the hotel front desk is kept presentable and manned at all times.
4. Demonstrating a working knowledge of all services and facilities of the hotel and the local area.
5. Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
Receptionist Job Description
Responsibilities:
- Greet and welcome visitors in a professional and friendly manner
- Answer and direct phone calls to the appropriate personnel
- Provide accurate information to callers and visitors regarding company products, services, and policies
- Perform data entry tasks to update and maintain records
- Assist with clerical duties such as filing, photocopying, and scanning documents
- Schedule appointments and manage calendars
- Coordinate and schedule meetings and conference room reservations
- Manage incoming and outgoing mail, packages, and deliveries
Requirements:
- Proven experience as a receptionist or in a similar role is preferred
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to multitask effectively
- Attention to detail and accuracy in data entry tasks
- Professional appearance and demeanor
- Ability to maintain confidentiality of sensitive information
We offer competitive pay based on experience. This is a full-time position. If you are a motivated individual with excellent customer service skills, we would love to hear from you. Please submit your resume along with a cover letter detailing your qualifications for this position.