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Reception Administrator
| Posting date: | 15 March 2024 |
|---|---|
| Salary: | £23,114 to £23,500 per year |
| Hours: | Full time |
| Closing date: | 07 April 2024 |
| Location: | Watford, Hertfordshire |
| Company: | Hertfordshire County Council |
| Job type: | Permanent |
| Job reference: | HCC25233 |
Summary
Job Title: Reception Administrator
Location: Watford School of Music, The Clarendon Muse, Watford, WD18 7JA
Starting Salary: £23,114 progress to £23,500 pa
Hours:
Monday: 2.50pm – 9.15pm
Tuesday: 2.50pm – 9.15pm
Wednesday: 2.50pm – 9.15pm
Thursday: 2.50pm – 9.15pm
Friday: 2.50pm – 8.45pm
Saturday: 8.30am to 1.55pm
Contract: Permanent – term time only
Diversity: We are an inclusive employer and value a diverse workforce
Job Duties:
An exciting opportunity to meet families and young musicians who attend the Watford School of Music (WSM) for lessons and ensembles.
WSM is a large thriving and vibrant music centre. You will be the first point of contact for families coming to the centre and will help them on their musical journey in a friendly environment.
Receiving pupils and parents and teachers to the centre.
Responsible for answering the telephone and emails.
Support any enquiries or queries as required answering questions relating to the centre and activities.
Maintain the organisation of correspondence via phone, email, and face to face.
Support with administrative tasks involved with the running of the centre.
Upholding standards of safeguarding, health and safety and data security.
To receive and process applications for pupils to attend music centre courses and exams.
To be flexible and adaptable in tasks as required.
Contacting customers to invite them to join ensembles. Processing new starters and leavers on the in-house system.
Taking applications for music making days and exams, keeping up to date records in excel.
Making signs to advise of room changes or teacher absences notifying parents as required.
Contacting parents to find out why pupils are not attending lessons for teachers
Ensuring the reception and staff room and all areas of the building are kept well maintained and tidy and acceptable for all visitors.
Strong communication skills – professional approach to telephone and face to face communication
Customer-focused attitude
Able to multi-task and comfortable in a busy working environment
Competent user of Microsoft Office software – particularly Excel / Word / Outlook / Teams
Able to create programmes and flyers for centre use.
Some experience or knowledge of music or educational environment would be an advantage.
Additional Information
You will be responsible for ensuring that all families, pupils and teachers have left the building at the end of the day before you leave and advising the site team that the building can be locked up.
This would suit an organised, personable, and capable individual who is comfortable dealing with members of the public and with children and young people of all ages and being part of a team.
Closing Date: 7th April 2024
Interview Date: 15th April 2024
For an informal discussion and more information please contact: Elaine Raison, Centre Business Admin Manager (elaine.raison@hertfordshire.gov.uk)
Benefits of working for us:
• Flexible Working Arrangements (depending on the role)
• Excellent Career Development
• Salary Exchange for Additional Benefits
• Excellent Pension Scheme with Employer Contributions
• Shopping Discounts
• Support Groups & Wellbeing Schemes
Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
How to Apply
As part of the application, you will be required to upload your most recent CV ensuring gaps in employment have been addressed and asked to answer the 4 key questions which are located at the end of the advert and a template can be found in the 'Available Documents'.
Please outline your suitability for this role, incorporating examples from previous employment / work experience / voluntary work as appropriate, regarding:
Being the first point of contact in a customer facing role
Organisational ability and experience
Experience of using Office software such as Word, Excel, Outlook, Teams
Ability to prioritise and work in a fast-paced environment.
If you do not provide answers to the questions and upload to your application, your application will be rejected.
Location: Watford School of Music, The Clarendon Muse, Watford, WD18 7JA
Starting Salary: £23,114 progress to £23,500 pa
Hours:
Monday: 2.50pm – 9.15pm
Tuesday: 2.50pm – 9.15pm
Wednesday: 2.50pm – 9.15pm
Thursday: 2.50pm – 9.15pm
Friday: 2.50pm – 8.45pm
Saturday: 8.30am to 1.55pm
Contract: Permanent – term time only
Diversity: We are an inclusive employer and value a diverse workforce
Job Duties:
An exciting opportunity to meet families and young musicians who attend the Watford School of Music (WSM) for lessons and ensembles.
WSM is a large thriving and vibrant music centre. You will be the first point of contact for families coming to the centre and will help them on their musical journey in a friendly environment.
Receiving pupils and parents and teachers to the centre.
Responsible for answering the telephone and emails.
Support any enquiries or queries as required answering questions relating to the centre and activities.
Maintain the organisation of correspondence via phone, email, and face to face.
Support with administrative tasks involved with the running of the centre.
Upholding standards of safeguarding, health and safety and data security.
To receive and process applications for pupils to attend music centre courses and exams.
To be flexible and adaptable in tasks as required.
Contacting customers to invite them to join ensembles. Processing new starters and leavers on the in-house system.
Taking applications for music making days and exams, keeping up to date records in excel.
Making signs to advise of room changes or teacher absences notifying parents as required.
Contacting parents to find out why pupils are not attending lessons for teachers
Ensuring the reception and staff room and all areas of the building are kept well maintained and tidy and acceptable for all visitors.
Strong communication skills – professional approach to telephone and face to face communication
Customer-focused attitude
Able to multi-task and comfortable in a busy working environment
Competent user of Microsoft Office software – particularly Excel / Word / Outlook / Teams
Able to create programmes and flyers for centre use.
Some experience or knowledge of music or educational environment would be an advantage.
Additional Information
You will be responsible for ensuring that all families, pupils and teachers have left the building at the end of the day before you leave and advising the site team that the building can be locked up.
This would suit an organised, personable, and capable individual who is comfortable dealing with members of the public and with children and young people of all ages and being part of a team.
Closing Date: 7th April 2024
Interview Date: 15th April 2024
For an informal discussion and more information please contact: Elaine Raison, Centre Business Admin Manager (elaine.raison@hertfordshire.gov.uk)
Benefits of working for us:
• Flexible Working Arrangements (depending on the role)
• Excellent Career Development
• Salary Exchange for Additional Benefits
• Excellent Pension Scheme with Employer Contributions
• Shopping Discounts
• Support Groups & Wellbeing Schemes
Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
How to Apply
As part of the application, you will be required to upload your most recent CV ensuring gaps in employment have been addressed and asked to answer the 4 key questions which are located at the end of the advert and a template can be found in the 'Available Documents'.
Please outline your suitability for this role, incorporating examples from previous employment / work experience / voluntary work as appropriate, regarding:
Being the first point of contact in a customer facing role
Organisational ability and experience
Experience of using Office software such as Word, Excel, Outlook, Teams
Ability to prioritise and work in a fast-paced environment.
If you do not provide answers to the questions and upload to your application, your application will be rejected.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.