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Control Centre Operator - Sheltered Housing

Job details
Posting date:	14 March 2024
Salary:	£12.38 per hour
Additional salary information:	per hour PAYE
Hours:	Full time
Closing date:	11 April 2024
Location:	RUGBY, Warwickshire, CV21 2LN
Company:	Triumph Consultants Ltd
Job type:	Temporary
Job reference:	Rugby TCL (HQ) 16969

Summary

What's involved with this role:

Temporary Control Centre Operator - Sheltered Housing

Reference no: Rugby TCL (HQ) 16969

Pay rate: £12.38 per hour PAYE

Hours per week: 37-38 Monday to Friday, 12 hours shifts from 6am-6pm including every 2 in 5 weekends

This opening assignment is for 6 months

City: RUGBY, Warwickshire

Office based role

An enthusiastic and customer service focused Control Centre Operator is required to join the Sheltered Housing Team to provide a dedicated, sensitive and responsive service to all customers who are connected or approach the Control Centre.

This is an office based role. In the first week of training you will be working Monday-Friday 9am-5pm and from the second week you will be involved in 12 hours rota basis, working 6am-6pm, with every 2 in 5 weekends. Rotas will be issued months ahead.

Key responsibilities:

Respond to calls connected to the Control Centre and take the appropriate action to resolve them in line with policy and procedure. For example this might be to call an ambulance, book an emergency visit or activate the Emergency Plan should this need arise.
Maintain and keep up to date accurate records of all residents, calls, incidents and equipment connected with Control Centre.
Provide a dedicated, sensitive and responsive service to all customers who are connected or approach the Control Centre.
Respond to calls connected to the Control Centre and take the appropriate action to resolve them in line with policy and procedure, for example attending on site.
Respond to out of hours calls.
Activate the Emergency Plan should the need arise.
Work together as part of a team, ensuring continuity of the service, to provide a 24 hour service every day of the year, by operating a shift system. Also to provide short notice, emergency cover in the event of unforeseen absences of colleagues.
Maintain up- to-date and accurate records of all residents, calls, incidents and equipment connected with the Control Centre, demonstrating in all cases that policy and procedures were followed and describing the final outcome.
Promote, install, programme, test and maintain the equipment connected to the Control Centre. To diagnose and report any faults and take appropriate action.

NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Experience:

Experience of working with vulnerable adults or call centre background would be advantageous.
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.

Skills & Abilities:

Possess excellent customer service skills.
A calm and confident manner and approach, clear and fluent English skills.
An excellent listener.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

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Job Ref: Rugby TCL (HQ) 16969

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.