Warning
This job advert has expired and applications have closed.
HR Direct Team Leader
| Posting date: | 13 March 2024 |
|---|---|
| Salary: | £49,178.00 to £55,492.00 per year |
| Additional salary information: | £49178.00 - £55492.00 a year |
| Hours: | Full time |
| Closing date: | 27 March 2024 |
| Location: | Surbiton, KT6 7QU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9294-24-0252 |
Summary
In addition to the main duties outline for the role, some of the key responsibilities include: Ensure that the customer experience is at the core of the delivery of the HR Direct services by; ensuring that processes are designed around the customer ensuring expectations are met through resolution of queries within SLA delivering a service which provides excellent and timely communication with the customer throughout Responsible for ensuring the full range of line management duties for the Ask HR team are completed; including recruitment selection, appraisal and performance management, grievance and disciplinary management and workload allocation. Manage and contribute to the development needs of the team, including conducting PDPRs, ensuring mandatory training compliance and identifying development requirements in line with succession planning. Act as the point of escalation for serious customer complaints, responding to and investigating the issue/s raised promptly and, in a customer focused manner. Work with the Head of Workforce Information and e-Rostering Systems, our IT team and others to contribute to system development, improving use of our systems and enhancing functionality. To work with the Head of HR Operations and the Deputy Director of HR to ensure that system enhancements for the query and case management system are captured, defined and built in to the release schedule. To gain a working knowledge of all HR&OD plus Payroll systems and processes, to be able to identify improvements and developments to enhance the customer experience, with a view to moving towards self service. To manage the HR Self Service and Knowledge databases ensuring all Workforce Knowledge and Portal content is accurate and continuously updated. A full set of the responsibilities can be viewed in the job description and person specification.