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Student Services Officer
| Posting date: | 04 March 2024 |
|---|---|
| Salary: | £25,138 to £29,605 per year |
| Hours: | Full time |
| Closing date: | 18 March 2024 |
| Location: | Glasgow, Scotland |
| Company: | University of Glasgow |
| Job type: | Permanent |
| Job reference: | 139235 |
Summary
University Services
SAS - Student Services
Student Services Officer
Vacancy Reference: 139235
Salary: Grade 5, £25,138 - £29,605 per annum
This post is full time (35 hours per week) or part time and open ended (permanent). Please be advised that two full time posts are available, however, we would consider one of these roles on a part time basis.
The University of Glasgow has been changing the world for more than 570 years, and today we are delighted to rank in the top 100 of universities worldwide in both the Times Higher Education and QS World University Rankings. We are also delighted to ranked number 13 in the world in the Times Higher Education (THE) World Impact Rankings 2023. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.
The University of Glasgow is dedicated to the welfare and success of its students. In achieving this commitment, the Student Services Officer plays a crucial role in delivering a positive and innovative student centric service to enhance the student experience. The post holder will report to the Student Services Enquiry Team Lead (SSET) and will be part of an established team.
Led by the University’s Student Support and Wellbeing function, the Student Services Enquiry Team offers a front facing service based in the Fraser Building on campus. The Service is open Monday to Friday during office hours and is accessed in person via the Fraser Building desk and/or the SSET online helpdesk. Student Services Officers are required to work on campus in the Fraser Building generally for a minimum of 3 days a week, but more if required, usually during the busiest times of year such as the start of each Semester.
Serving as the initial point of contact for current and prospective students, graduates, and other visitors, the SSET Team is dedicated to providing a welcoming, professional and customer focused experience.
Team members are required to gather knowledge and share insight of the student journey to develop and enhance student services on an ongoing basis maintaining an awareness of issues affecting students. All team members ensure that services are delivered to high standards, fit for purpose and add value to the student experience, recognising the variety of needs of all groups accessing the service.
The Student and Academic Services Directorate work together to deliver our services in an integrated and professional way, and the front facing Student Services Enquiry Team are focused on providing innovative student centric services to support an enhanced student experience.
Closing Date:18 March 2024
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.
SAS - Student Services
Student Services Officer
Vacancy Reference: 139235
Salary: Grade 5, £25,138 - £29,605 per annum
This post is full time (35 hours per week) or part time and open ended (permanent). Please be advised that two full time posts are available, however, we would consider one of these roles on a part time basis.
The University of Glasgow has been changing the world for more than 570 years, and today we are delighted to rank in the top 100 of universities worldwide in both the Times Higher Education and QS World University Rankings. We are also delighted to ranked number 13 in the world in the Times Higher Education (THE) World Impact Rankings 2023. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.
The University of Glasgow is dedicated to the welfare and success of its students. In achieving this commitment, the Student Services Officer plays a crucial role in delivering a positive and innovative student centric service to enhance the student experience. The post holder will report to the Student Services Enquiry Team Lead (SSET) and will be part of an established team.
Led by the University’s Student Support and Wellbeing function, the Student Services Enquiry Team offers a front facing service based in the Fraser Building on campus. The Service is open Monday to Friday during office hours and is accessed in person via the Fraser Building desk and/or the SSET online helpdesk. Student Services Officers are required to work on campus in the Fraser Building generally for a minimum of 3 days a week, but more if required, usually during the busiest times of year such as the start of each Semester.
Serving as the initial point of contact for current and prospective students, graduates, and other visitors, the SSET Team is dedicated to providing a welcoming, professional and customer focused experience.
Team members are required to gather knowledge and share insight of the student journey to develop and enhance student services on an ongoing basis maintaining an awareness of issues affecting students. All team members ensure that services are delivered to high standards, fit for purpose and add value to the student experience, recognising the variety of needs of all groups accessing the service.
The Student and Academic Services Directorate work together to deliver our services in an integrated and professional way, and the front facing Student Services Enquiry Team are focused on providing innovative student centric services to support an enhanced student experience.
Closing Date:18 March 2024
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.