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Trainee Emergency Call Handler - Waterloo/Newham
| Posting date: | 29 February 2024 |
|---|---|
| Salary: | £32,450.00 to £35,240.00 per year |
| Additional salary information: | £32450.00 - £35240.00 a year |
| Hours: | Full time |
| Closing date: | 14 March 2024 |
| Location: | London, SE1 8SD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9308-24-0064 |
Summary
To effectively answer all types of emergency and non-emergency calls made to the 999 Emergency Operations Centre (EOC) from both Health Care Professionals, external agencies and members of the public To ensure all calls are answered and responded to as laid out in the Trusts policies and procedures To be confident in utilising the Computer Aided Dispatch (CAD) system and Medical Priority Dispatch System (MPDS) to accurately enter patient information in an efficient way To ensure all details are inputted and passed to relevant personnel to ensure appropriate dispatch of resources To deal with complex, sensitive or contentious information regarding a patients condition. To communicate tactfully and empathetically with callers showing care when handling all calls To monitor patient incidents to ensure all information is gathered and the patients condition has not deteriorated To maintain effective control of the call to ensure efficient handling time to improve the response to the patient To remain calm and resilient in a pressurised environment To be able to modify and adapt communication styles taking into consideration the differing needs of the callers especially in complex situations To be able to effectively communicate and deal with highly emotional callers, including traumatic incidents such as death Be confident to utilise negotiating skills when handling calls where the caller is abusive or uncooperative To cover a 24/7 rotating shift pattern To continually maintain standards and develop through annual education and personal development Please note that the training for this role will take place in Barking. The role is based at either our Waterloo or our Bow site (which is moving to Newham), and may require travel to other EOC sites subject to the requirements of the service. You will be required to attend a Typing, Audio Recall and Comprehension assessment if your application is longlisted. The scheduled assessment date is 9th JANUARY 2024. If successful at assessments, you will then be invited for an interview.