Customer Service Agent
| Posting date: | 08 April 2024 |
|---|---|
| Salary: | £420 to £460 per week |
| Hours: | Full time |
| Closing date: | 08 May 2024 |
| Location: | LE2 9TF |
| Company: | Workchain |
| Job type: | Contract |
| Job reference: | 29973 |
Summary
Title: Customer Service Agent - Temporary (Office Industry)Company: Workchain Recruitment AgencyLocation: Leicester, UKSalary: £420.00 - £460.00 per weekAre you a motivated individual with exceptional customer service skills? Workchain, a leading UK-based recruitment agency, is seeking a dedicated Customer Service Agent to join our client's team in Leicester. This is a temporary position in the Office industry, offering a competitive remuneration package and excellent career growth opportunities.Key Responsibilities:1. Provide exceptional customer service and support to clients, both over the phone and in person.2. Address customer inquiries, concerns, and complaints promptly and professionally.3. Assist customers in navigating the company's products and services, ensuring they receive accurate and relevant information.4. Update and maintain customer records accurately on the company database.5. Collaborate with various internal departments to resolve customer issues and ensure a seamless customer experience.6. Identify opportunities to upsell or cross-sell additional products or services based on customer needs.7. Process customer orders and provide regular updates on order status.8. Participate in training programs to enhance product knowledge and customer service skills.9. Adhere to company policies, procedures, and guidelines to maintain customer satisfaction and achieve performance targets.10. Assist with administrative tasks as required.Qualifications:1. Previous experience in a customer service or call center role is highly desirable.2. Excellent verbal and written communication skills, with the ability to engage effectively with customers of all backgrounds.3. Strong problem-solving and decision-making abilities to handle customer inquiries and complaints with tact and diplomacy.4. Proficiency in using computer systems and databases.5. Exceptional organizational skills, with the ability to handle multiple tasks simultaneously in a fast-paced environment.6. Ability to work independently, as well as part of a team, demonstrating a strong work ethic and proactive attitude.7. Knowledge of the Office industry and its practices is advantageous but not essential.To apply for this exciting opportunity, please visit our website at workchain.co.uk and complete the online application form. Only applications received through our website will be considered.Don't miss out on this chance to join a dynamic team and gain valuable experience in the Office industry. Apply now to kick-start your career with Workchain!