We are currently looking to recruit an IT Support Apprentice to join our IT team in our Ipswich Head Office. Reporting to the Infrastructure Support Manager, the successful candidate will be responsible for delivering 1st line technical support across the group of businesses. This will include assisting the IT Service Desk in all areas of user and desktop support whilst studying towards a national recognised qualification. 

Established in the UK in 1963 Fred. Olsen Ltd’s business interests primarily focus on renewable energy. Forest management and travel interests also feature in our portfolio. Based in the UK, but operating globally our brands aim is to build a reputation based on innovation, service and dependability.

The role will include:

- Provide assistance 1st line technical support to staff in providing IT support to the Fred. Olsen businesses.
- Effectively use service desk tools to manage service desk requests.
- Assist and guide users where required.
- Field service desk calls and email messages
- Maintain a high level of customer service
- Escalate issues to colleagues where applicable

As the successful candidate, you will have excellent communication skills and be able to work to provided timescales. We are keen to hear from individuals who are passionate about IT and technology. As the IT Support Apprentice, you will have a fantastic opportunity to learn and grow with a team of supportive individuals who are professionals and have a passion for the industry. 

Whilst in this role you will be working towards completing your agreed IT qualification. This qualification has an expected duration of 18 months and may be in form of Information Communications Technician Level 3 standard. 

This is a Full Time position working 35.75 hours per week between the hours of 08:00am - 6:00pm Monday - Friday and will include a Saturday shift of 09:00am - 12:00pm which will be on a rota. 

Fred. Olsen Ltd offers a wide range of benefits including pension scheme, life assurance, private medical insurance, sports & social club, travel discounts and cruise concessions.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

Attached to this advert you will find a detailed Job Profile and an overview of the staff benefits we offer.