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7 PR, Advertising & Marketing Jobs in North East England

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Assistant Professor in Marketing MGMT23-08

  • 09 June 2023
  • Durham University - Durham, County Durham, DH1 3LE
  • £35,333 to £51,805 per year

Dynamic and vibrant, Durham University Business School is one of Durham University's four Faculties and is comprised of four research-intensive departments: Accounting, Economics, Finance, and Management and Marketing. Known for its global reputation, its ...

Disability Confident

G7 Energy Price Guarantee Operations and Payments

  • 09 June 2023
  • Government Recruitment Service - Darlington
  • £50,305 to £61,145 per year
  • National: £50,305 - £57,760; London: £54,710 - £61,145

DESNZThe responsibilities for the Department for Energy Security & Net Zero for 2023 are as follows:Delivering security of energy supplyEnsuring properly functioning energy marketsEncouraging greater energy efficiencySeizing the opportunities of net zero to ...

Engagement And Resilience Worker

  • 09 June 2023
  • Brook Street - Consett, County Durham, NE1 6AE
  • £22,500 to £23,500 per year
  • + Benefits

Engagement and Resilience Support Worker Brook Street Social Care Job Type: Permanent (DAYS ONLY) Salary: £22,500 (£23,500 after 3-month probation) Are you looking for a promising and rewarding career, with fantastic opportunities for progression and personal ...

Engagement And Resilience Worker

  • 09 June 2023
  • Brook Street - county durham, County Durham, NE1 6AE
  • £22,500 to £23,500 per year
  • + Benefits

Engagement and Resilience Support Worker Brook Street Social Care Job Type: Permanent (DAYS ONLY) Salary: £22,500 (£23,500 after 3-month probation) Are you looking for a promising and rewarding career, with fantastic opportunities for progression and personal ...

Digital Marketing Lead

  • 09 June 2023
  • Hays Specialist Recruitment - Gateshead, Tyne and Wear, NE8 3AE
  • £40,000.00 to £45,000.00 per year

SEO, E-Commerce Digital Marketing Lead Permanent, Gateshead Salary: £40,000 - £45,000 Full time, office based : hours 8-45-5:15pm 25 days holiday pension, life assurance Hays are supporting Parmley Graham on an exclusive basis with this key role in their ...

Customer Quality and Experience Manager - CSC

  • 08 June 2023
  • Home Group Limited - Newcastle upon Tyne (Gosforth Park Way), NE1 NBX
  • £32,000 per year
  • Customer Quality and Experience Manager - Customer Service Centre Newcastle upon Tyne Permanent, Full Time (37.5 hpw), Mon - Fri, with the occasional Saturday Salary circa: £32,000 pa negotiable depending on skills & experience, with great benefits including a cash health plan. We are the UK National Contact Centre Team of the Year and winners of the North East Contact Centre of the Year. We are always looking for ways to be even better. So, what next for us? Well, to build on our success we are embarking on an exciting period, broadening the ways we interact with our customers – sounds cool, right? We want customers who contact our omni-channel call centre to have a truly Brilliant Customer Experience. We want our processes to be seamless, our technology to be top notch and to work collaboratively with our customers and key stakeholders across the UK which include external Contractor Parties as well colleagues from across the rest of Home Group. We want an energised, innovative, and skilled change professional to join us to deliver our aspirational plans. Home Group is one of the UK’s largest providers of high-quality housing and supported housing services and products – so you’ll be part of an organisation that is passionate and makes a difference to thousands of people every single day. Be yourself at Home Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work ! About you You’ll be an experienced change professional, able to manage a portfolio of tactical change within our centre, supporting the centres management team in scoping out new change, working with key stakeholders to deploy change (including business readiness checks) and tracking the benefits of change that has been delivered. Successful job applicants will be comfortable working at pace, whilst applying the right level of governance to ensure that change initiatives are delivered in a controlled way, driving quality outcomes. You’ll also be flexible and ready to respond reactively to meet the demands of our busy centre, at times managing competing priorities and deadlines. You’ll have excellent engagement skills and the ability to motivate colleagues to support change initiatives. You’ll be a problem-solver, a creative thinker, a collaborator, and a data analyst, able to make evidence-based improvement suggestions to our processes or practices. You must have experience of managing tactical change, ideally in a call centre environment, including experience with different contact channels and technology. It would be great if you had a relevant qualification in change, such as Agile or Lean 6-sigma - but don't worry if you don't. About the role This role is responsible for enhancing the experience of customers who contact our omni-channel call centre. Ensuring our customer promise is met and our Customer Service Advisors can provide a Brilliant Customer Experience. You will be working within the wider Customer Service Excellence & Improvement Team, alongside our Knowledge Management Team and our Performance & Improvement Coaches; all of whom are focused on supporting the centre to deliver a quality service for our customers. You will also work closely with our Management Team to deliver change internally within the Customer Service Centre whilst also working with key stakeholders across wider Home Group to set us up for success when change happens outside of our centre, playing a critical role of ‘readiness champion’. Want to know more? If you’re not reading this advert on our careers’ pages, press the APPLY NOW button to access lots of useful stuff! You can download the Customer Experience Manager Customer Experience Manager Job Description and find out more about Home Group . We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards ! Applying for this job Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

Customer Quality and Experience Manager - Customer Service Centre Newcastle upon Tyne Permanent, Full Time (37.5 hpw), Mon - Fri, with the occasional Saturday Salary circa: £32,000 pa negotiable depending on skills & experience, with great benefits including a...

Disability Confident

Group Marketing Officer

  • 08 June 2023
  • Education Training Collective - Stockton-On-Tees, County Durham
  • £29,740.22 per year

Our sites are vibrant, forward-facing campuses which offer high-quality standards of education, and as such we are proud to serve our local community by helping people gain the skills, knowledge and confidence to reach their full potential. Our staff are ...

Disability Confident
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