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Bertie's Ice Cream Team Member

Job details
Posting date: 26 August 2022
Hours: Full time
Closing date: 25 September 2022
Location: Berwick-upon-Tweed, Northumberland, TD15 2PA
Company: Bourne Leisure
Job type: Contract
Job reference: req36554

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Do you want a career working for The Times 6th Best Big Company in the UK?

Haven are currently recruiting for a Bertie’s Ice Cream Team member to be part of our exciting new Food concept.

As a Bertie’s Ice Cream Team Member, I am responsible for:

•The safe transportation of the Ice Cream Van around park, ensuring all Health & Safety legislations are adhered to.
•Providing an outstanding Ice Cream experience, ensuring service, quality and Consistency, within a clean and safe environment catering for all.
•Ensuring all owners and holidaymakers are given a warm welcome and a first-class service allowing a true 'escape from urban living' experience.
•Create and support a 'sense of community' - a real family spirit.
•Recognise dissatisfaction and deal with complaints speedily and with empathy empowering a problem resolving team, resulting in customer satisfaction and improvement to the overall guest experience.
•Ensuring a robust knowledge of all products provided, identifying all secondary spend opportunities and Ice Cream experience improvements.

This role will require a full clean driving licence.
Full training and product knowledge will be given to our team members.

The Benefits of working with us:
Join us for the summer, with the potential to become permanent at the end of the year, we also have many permanent roles on offer too.
Competitive rates of pay
Accommodation available in many of our parks if you don’t live locally
50% off food in our restaurants and take away every shift you work
Regular team incentives with great rewards
Opportunity to earn more when you refer a friend to join our great team
Holidays Discounts of 20% for all of your family & friends in Haven, Butlins & Warner Hotels
20% off in our shops and venues
Free use of Pool, Gyms and many other Leisure facilities
Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members
Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
Fantastic discounts when making purchases from most major retailors and hundreds of discounts on everyday purchases
Team Member of the Month Awards
Instant Recognition schemes with great rewards through our busiest times
Long Service awards for permanent team members

Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.

Safeguarding is one of our business priorities. Our teams are committed to providing a safe and secure environment and promoting the welfare of children and young or vulnerable adults.

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