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Cycles Customer Sales Advisor

Job details
Posting date: 28 April 2022
Hours: Part time
Closing date: 27 May 2022
Location: Unit 1 Mini Park, Leeds Road, Huddersfield, HD1 6PA
Company: Cycle Works Yorkshire Ltd
Job type: Contract
Job reference:

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Fancy joining our dynamic and fast-growing team? If you are passionate about cycles, riding and everything in between, then this could be a perfect match for our business! Previous experience working within the cycle industry with excellent communication and customer service skills are desirable to this role.

What is the role?
We are currently looking for Customer Sales Advisors to join the team on various contracts including full time, part time and a summer temp basis.

The main responsibilities of this role include:
• Providing customers with a high level of customer service
• Sales of service packages, parts and accessories
• Having a tip top product knowledge
• Ensuring our customers are always happy
• Stocking in deliveries
• Restocking products and ensuring the shop is tidy and in order
• Product demonstrations where necessary
• Booking in services and repairs for the workshop
• Building new bikes for the sales floor
• Some bike maintenance and repairs as required
• Helping to keep the shop and work areas spick and span
• Responsible for daily opening and closing of retail premises as required
• Additional administration and comms including warranties, emails, social media, orders
• Processing online orders received from the CWY online store
• Opportunity to take part in Cycle Works Yorkshire group rides
• Promoting Cycle Works Yorkshire at cycle events and shows
• Working to support reduction of our carbon footprint

About you
• We are looking for someone with previous experience working within the cycle industry who has good communication and customer service skills who can really contribute to our thriving business
• Passionate about cycling
• You must have excellent communication skills and understand the importance of great customer service
• You must work well under pressure and enjoy working as part of a small team
• Comfortable using online technology in the job
• Must be available to work weekends and part of a rota/shift work schedule

Qualifications and experience:
• Previous experience in the cycle industry (desirable)
• Previous customer service experience (desirable, ideally in the cycle industry)

What we offer?
• Competitive hourly rate
• 6 - 42 hours per week, dependent on contract terms
• Workplace pension scheme
• A flexible, fun, and supportive working culture
• Regular ongoing work
• Personal development opportunities
• A modern, open space with a sustainably focussed working environment
• Free on-site parking and bike storage
• Employee discount
• A chance to get ‘on yer bike’ and get paid while you’re at it!

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