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Kickstart - Customer Services Assistant

Job details
Posting date: 26 November 2021
Hours: Part time
Closing date: 30 January 2022
Location: Boundary Way Woking, GU215DH
Company: DWP Kickstart Scheme
Job type: Temporary
Job reference: V0000366153

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Summary


To apply for this job, you must be claiming Universal Credit and 16 to 24 years old.

EMPLOYER
PureH2O Ltd

JOB SUMMARY
The Customer Services Assistant will work directly with the Customer Services Manager, covering all aspects of the service we provide to our customers, focusing on service level agreements, planning and diarising tasks for technical staff.


The responsibilities of the Customer Services Assistant include but are not limited to:
• Taking calls through the day and providing a first line of service to client led requests
• Assisting in day to day planning for service work
• Data Input from work sheets
• Collation of recurring technical problems and reporting on failed site visits.
• Paperless filing and tagging of information onto customer records

This role is an excellent starting point for anyone looking for a career in Office Support, Staff Planning and Customer Services.

Our Customer Services Team are tasked with providing a first class service to our customers, many of whom have been with us for 30 years, using our water treatment systems.
This role is working alongside the Customer Services Manager booking services and taking calls from Customers, providing the first steps in support and scheduling site visits for our technical staff. You will also be involved with the booking of new installations and setting up service contracts.
Technical staff will report in after completion of tasks and you will update the CRM with the information. You will also provide cover for the Customer Service manager during holidays handling all incoming calls and making bookings in line with Service Level Agreements.

SKILLS NEEDED
Essential skills include:
- English spoken language,
- Good written English
- Familiarity with data entry

WORKING HOURS
9am-5pm

HOURLY RATE
nmw

ADDITIONAL EMPLOYABILITY SUPPORT
1. The applicant will be required to communicate clearly with their colleagues. During training they will be encouraged to ask questions and will be required to talk through and repeat processes taught as positive reinforcement. Daily meetings require participation and the individual will be encouraged to talk through responsibilities and tasks.

2. The training will be on the job and practical. Applicants will be shown individual processes and be required to copy and repeat these processes with attention to quality and accuraccy. Customer Services follow a set of rules relating to service level agreements. These avoic conflict with clients. The role reports directly to the Customer Services Mgr who will provide feedback to the Assistant as to the quality and accuracy of work. Taking personal responsibility for ones work develops attention to detail, accuracy and pride in the job.

3. Having the experience of working in a Sales and Service environment provides a unique opportunity to understand how products and services are sold to the public and the effort that goes into delivering high quality mechanical and electrical equipment for use in homes and offices on a global scale. Having the ability to participate in the delivery of such services in a small team and business environment gives great depth to the role and an insight into how small businesses work.

Support is provided directly by the Managing Director who will oversee the welfare and development of the Kickstarters. Weekly meetings to discuss training, progress individual experiences and communications will help with personal development. This is delivered in person in team and personal meetings. These take place in the offices at unit 21 Boundary Business Centre

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