Kickstart - Junior Helpdesk Assistant

Job details
Posting date: 31 December 2021
Hours: Part time
Closing date: 30 January 2022
Location: Nottingham, NG86AS
Company: DWP Kickstart Scheme
Job type: Temporary
Job reference: V0000354994

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To apply for this job, you must be claiming Universal Credit and 16 to 24 years old.


We have a vacancy for a Junior Helpdesk Assistant providing first line support of our cashless systems from large clients including solving non-technical set-up problems and forwarding calls to the correct department. Managing support tickets within our ticketing platform. Communication with our Support Team lead and Technology teams to diagnose issues which need second line support. You will be responsible for providing technical assistance and support related to computer systems, hardware, or software. You will also respond to queries, runs diagnostic programs, isolate problems, determine and implement solutions.

A Junior Helpdesk Assistant provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Responds to queries in person or over the phone. Maintains client documentation as required. Trains client end-users on general computer utilization. Maintains daily performance of computer systems. Responds to email messages for customers seeking assistance. Asks questions to determine nature of problem(s). Walks customer through problem-solving processes. Installs, modifies, and repairs computer hardware and software. Runs diagnostic programs to resolve problems. Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Installs computer peripherals for users. Follows up with customers to ensure issue has been resolved. Gains feedback from customers about computer usage. Assists with inbound calls at various points throughout the day and week as required.

An entry-level, Level I skillset is required for this position.
(Previous experience of working in a helpdesk/call centre environment preferred but
not essential) .
Strong interpersonal skills
A very organisedindividual who is very enthusiastic about computers. Someone who is able to troubleshoot problems. Training will be provided and learning on the job as you go along.
Related qualifications along with creative writing ability is desirable. A good
command of English language both written and spoken.

Monday Friday Flexible hours TBC with candidate


Addition to company Udemy licence, Staff training and dedication
Futures support throughout the placement: An Information, Advice and Guidance
session for each candidate to assess their job suitability, level of education, and
career goals A mid-point account review with employer and employee half way
through the placementDedicated support for your employees to find suitable
progression into learning or work when their placement ends.

On the job training digital training including English, Maths and ICT for employee placements requiring
this support. Sourcing of replacement candidates should the employee leave their
post of their own volition, because you decide they aren’t suitable, or by mutual
consent.Full management of the relationship with DWP, advice and guidance on
collating evidence of wage expenditure (PAYE), and ensuring employers are
reimbursed promptly

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