Kickstart - Guest Service Assistant

Job details
Posting date: 18 October 2021
Hours: Part time
Closing date: 31 December 2021
Location: Dalkeith, EH221FD
Company: DWP Kickstart Scheme
Job type: Temporary
Job reference: V0000343683

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To apply for this job, you must be claiming Universal Credit and 16 to 24 years old.

Marstons PLC

Assist our pub teams and contribute across all areas of the pub, including supporting the kitchen team and helping to serve our guests
This role will offer the experience and training in all areas of pub operations
The hospitality industry is the place to be yourself, it’s not your usual 9 to 5, it is a great place to make new friends and opens doors to an apprenticeship and a career pathway
Role responsibilities
Our pubs can get busy, so this role will be a meaningful and important part of the whole pub team
The role will flex across the front and kitchen operations, to meet the demands of our guests
Learning how to prepare and serve hot and cold drinks and take orders will be one of several duties
Standards are extremely important to us, helping to keep all the public areas clean and tidy is a continuous goal for this role.
When the orders come in, assisting the line, second and head chefs, in the kitchen during preparation and food service will a key area of development and responsibility
Learning and following the kitchen procedures and pub standards will be an extremely important aspect of the role

We are not looking for experience, as we’ll provide all the training you’ll need to get you up to speed with how we like things done
What we do need are hardworking, team players bursting with personality and a passion for people
Would suit someone who
Enjoys working in a fast paced challenging and rewarding environment
Has excellent attention to detail
Has a positive, can do attitude
Enjoys working in a team environment
Has a polite, confident and friendly manner with the ability to quickly build rapport
Is passionate about guest service

Hours Agreed on an individual basis , with hiring Manager and successful applicant


All successful kickstart customers will receive access to Aptem Employ, a dedicated digital learning platform that provides an end to end solution for employability training
Aptem Employ provides a CV builder, an in built jobs board search engine and a digital library of over 200 digital employability training pieces of content
Our employability training will be provided by Lifetime Training
Lifetime have created a Learning Plan focused on the following areas Teamwork, organisation and communication, CV advice and guidance, interview coaching and preparation, careers training and support to look for long term employment
Kickstart participants receive a Lifetime Work Coach to support them throughout the 6 month placement
Kickstart participants have access to Aptem Employ for up to 12 months, providing longer term employability support once their placement has come to an end
Lifetime Work Coaches deliver training via six small group workshops over 6 months, with up to 12 Kickstart attendees. Having worked with employers to develop the programme, Lifetime has seen the importance of peer to peer interaction to help share experiences, build confidence and give a sense of camaraderie
Lifetime has developed supporting documentation for both Kickstart employees and managers with a Kickstart placement. This includes a 6month Learning Plan, a Reflective Journal to record experiences and examples of applied learning, and a Managers guide

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