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Kickstart - Customer Success Assistant

Job details
Posting date: 07 December 2021
Hours: Part time
Closing date: 15 December 2021
Location: Home Based, OX41AW
Company: DWP Kickstart Scheme
Job type: Temporary
Job reference: V0000343134

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Summary


To apply for this job, you must be claiming Universal Credit and 16 to 24 years old.

EMPLOYER
My Rockerbox Limited

JOB SUMMARY
Rockerbox News is a fresh start-up on a mission to change the way that young people access global news. We have a personalized app-based approach and are looking for a passionate, personable assistant to join our Customer Success team.

This is an exciting opportunity for a driven individual who is highly organised, enjoys meeting new people, and who effortlessly builds rapport with those they meet.

Our Customer Success Assistant will work directly with the Customer Success team to maintain and manage key relationships with our school clients. This will involve making phone calls to book meetings and training sessions, following up to receive feedback, helping to design and operate online webinars, and helping to set up Rockerbox News accounts.

The right candidate for this role will be confident making phone calls, organising training schedules, and developing relationships. Most client interaction will be online for now, but there may be travel involved to attend trade shows and conferences on the company’s behalf.

Working Hours: This role is initially 25 hours per week (5 hours a day Monday-Friday) at minimum wage. The goal is to increase hours and salary to a full-time position post this period, subject to performance. Paid holiday will be available on a pro-rata basis.

This is a remote working position so the right candidate will be a self-starter with a great work ethic who feels confident managing their workload independently.

SKILLS NEEDED
Loves chatting with new people
Organised and trustworthy
Enjoys learning new skills

WORKING HOURS
To be discussed with the successful candidate

HOURLY RATE
National Minimum Wage + Commission

ADDITIONAL EMPLOYABILITY SUPPORT
Successful candidates will enter a career training programme provided by the Entrepreneurs Trust. The Trust will deliver up to 25 hours ‘career success training’ through remotely delivered live interactive seminars of 1 to 1.5 hours on a weekly/bi-weekly basis including:
10 Steps to Career success
Writing a CV that gets recruiters attention
Linkedin and social media to amplify your career development
Working social media for your company’s benefit
Building a positive career that balances life goals
Dress code for interview success
Customer service conversation confidence
Sales Skill – Provide by full time sales trainer
Three ‘Interview the Entrepreneur’ allowing employees to hear about different businesses and ask questions.
Regular one to one mentoring sessions
Peer networking sessions
Virtual completion event with Virtual certificate presentation.
Mindset & Skillset Coaching, Strategizing career path & goal setting
Communication, Interview & public speaking Support
Most of this will be done remotely via Zoom.

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