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Kickstart - Customer Service Advisor - Sales & Distribution

Job details
Posting date: 13 November 2021
Hours: Part time
Closing date: 27 December 2021
Location: High Wycombe, HP123TA
Company: DWP Kickstart Scheme
Job type: Temporary
Job reference: V0000254411

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Summary


To apply for this job, you must be claiming Universal Credit and 16 to 24 years old.

EMPLOYER
Saint-Gobain Limited TA Jewsons

JOB SUMMARY
Saint-Gobain designs, manufactures and distributes construction materials and solutions, which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications.
Jewson is the biggest employer in the UK Saint-Gobain business, with nearly 500 branches providing construction materials, services and solutions across the country. We pride ourselves on our ability to provide a great welcome to our customers, being proactive when helping them, being trusted, and recognised for our 'customer first' approach. If you enjoy working with people and you think you could help our customers feel welcome, then this placement could be a great opportunity for you.
What will you be doing in this role?
In this role, you’ll get the chance to:
Welcome customers to the branch and take an active interest in their projects
Work as part of a team to greet and serve customers at the counter and in our warehouse
Get to know our main product lines and help to prepare customer orders
Use our in-house systems to process customer orders
Check incoming products against Proof of Delivery and report missing or damaged products
Maintain stock levels
Keep the branch looking clean and tidy, both inside and in the yard & warehouse, to make a great first impression on our customers
Work with colleagues to suggest opportunities for improvement

SKILLS NEEDED
No previous experience or qualifications required. We are looking for people who fit with our values - put the customer first, are welcoming to others, do what they say they will do and are proactive

WORKING HOURS
Jewson branches are typically open 7.30 - 17.00 weekdays and Saturday mornings. Your hours will be agreed with the local branch and we can offer some flexibility within the overall opening hours

HOURLY RATE
National Minimum Wage/ living wage

ADDITIONAL EMPLOYABILITY SUPPORT
1-2-1 coaching from your line manager, with a focus on;
Looking for work and how to succeed at interviews
Your strengths and areas for development, and how to develop
Support in doing the day-to-day job - learning, from your manager and colleagues, how to do work that you may have never thought possible
Full Welcome induction to Jewson and Saint-Gobain
Online learning - tailored to the Kickstart programme - to help develop your CV writing, interviewing and job searching skills.
Access to our complete online learning offer which covers everything from product knowledge to personal effectiveness

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