Kickstart - MCA and Dispenser
05 November 2021
31 January 2022
DWP Kickstart Scheme
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To apply for this job, you must be claiming Universal Credit and 16 to 24 years old.
To work as part of a team offering high standards of service and customer care.
To provide a courteous, confidential and professional service to all pharmacy customers.
To complete an accredited dispenser MCA and NVQ 2 training course, and any training required by the company.
To ensure all prescriptions are dispensed accurately and in a timely manner.
To maintain high standards of pharmacy appearance, through effective merchandising and housekeeping.
To carry out dispensary administrative tasks, where applicable.
To adhere to Pharmacy Standard Operating Procedures and policies, Health and Safety regulations and legal and ethical requirements affecting pharmacy.
Actively provide healthy living advice at every opportunity.
To work as part of a team.
Check that receipt of prescriptions at the medicines counter has been correctly performed and verify stock availability on acceptance of prescription.
Ensure the prescription is labelled, assembled and forwarded for checking, accurately and without undue delay, in accordance with all relevant Standard Operating Procedures.
Identify and resolve any anomalies or problems with prescriptions.
Identify correctly the customer / patient to receive the medication dispensed and counsel them on the use of their prescribed items, where appropriate.
Ensure all relevant documentation is completed, including register entries and accurate endorsement of the prescription.
Dispense items into compliance aids or monitored dosage systems, when appropriate.
Co-ordinate the ordering, collection and delivery of repeat prescriptions, ensuring full records are maintained and patient consent has been given.
Where authorised, complete all end of day / month paperwork in a timely manner.
Respond appropriately to customer needs, politely and efficiently, by asking appropriate questions, following the Standard Operating Procedures for Sale of Medicines and Supporting Self-care, recording advice on customers patient medication records (PMR) when applicable...
Carry out good housekeeping procedures regularly and effectively maintaining the appearance of the shop and other areas.
The pharmacy expects all employees to work to the best of their ability.
Good communication skills
Willing to learn
Some customer service skills
Monday - Saturday 09:00 - 13:00 or Monday - Friday 13:00 - 18:00 To be agreed with successful applicant.
National Minimum Wage
ADDITIONAL EMPLOYABILITY SUPPORT
Northern Training Academy (NTA) will provide each candiadate with the following courses:
CV writings skills
Job Interview techniques
Customer services training
Scientia Skills will provide acredited training course:
MCA - Medicine Counter Assistant
Avicenna will mentor each candidate to ensure all training courses provided are completed. Each candidate will have an on-site mentor from the pharmacy team.
Each employee will be required to wear appropriate PPE, such as face masks and/or shields, which will be provided by the relevant Company.
Also, each Pharmacy have their own COVID Risk Assessment with regards to distancing, washing of hands, regular cleaning and how many customers are allowed into the shop at one time. This training will be completed within their Induction.
These have been compiled in conjunction with the National Pharmacy Association guidelines.
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