Kickstart - Fleet Specialist

Job details
Posting date: 27 November 2021
Hours: Part time
Closing date: 27 December 2021
Location: Oxford, OX42RD
Company: DWP Kickstart Scheme
Job type: Temporary
Job reference: V0000331278

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To apply for this job, you must be claiming Universal Credit and 16 to 24 years old.

Voi Technology UK Ltd

Tasks and responsibilities:

Supporting with marketing events and promotion of Voi’s services, including by helping riders with questions about Voi how to create a Voi account and safely ride a scooter
Under supervision, carry out minor maintenance and repairs of the scooters in the field and in the warehouse. This will also include learning to use the Voi Repair Management System to report and manage repairs
Working with the local city success team to implement initiatives (including public policy, marketing and commercial) related to Voi’s services in the city
When required, support the logistics surrounding the collection and deployment of Voi scooters and batteries. Ensuring this process is conducted in a smooth and efficient way, in order to minimise the amount of time that vehicles are waiting for collection or deployment.
Conduct in field quality checks, including by ensuring scooters are parked correctly and in accordance with city requirements.
Relocating scooters from low demand to high demand areas
Evaluate and provide feedback to city success team on current and potential parking locations
Assist with recovering lost and missing scooters
Provide input on strategies to deter anti-social behaviour
Node identification (predetermined area in the cities) and city mapping support.

What you need:
A god understanding of; English (Spoken & Written)
Provisional driving license minimum
A smartphone with data is preferred but not essential(A work phone may be arranged on a case by case consideration)
Customer service skills or an approachable nature
Strong problem solving abilities
The ability to see the bigger picture and recommend process improvements

Programme Additional Information

As part of the Kick Starter Programme you will also be invited to participate in the following training opportunities:

A full day of onboarding training
Extensive training on all elements of your role.
Workshops to ensure you have exposure to Voi ways of working, our operating model and our systems.
Opportunity to gain experience in our central function departments such as Marketing, Communications & HR
Opportunity to partner with key city stakeholders
CV Skill Writing workshops

Skills to be developed
Work ethics
Customer service
Written and verbal communication
Attention to detail
Time management

A provisional licence due to the need to ride Voi’s. Customer service skills and confidence are a great addition but technical knowledge (the ability to use a smartphone is vital.

Thursdays - Saturday 06:00 - 14:00 & 14:00 - 22:00


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Option 2: If you have opted to provide Employability Support directly, please keep the paragraph below and delete all details relating to option 1. Please also provide the details as requested below.

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Team support
Leadership shadowing
CV support
Interview prep for other roles
Insight into micro mobility

Candidates will also have access to Tempo’s learning hub which enables them to continue to upskill themselves. Resources available include courses, podcasts, videos and articles in areas such as business strategy, marketing, personal development and more, so the candidates can learn crucial skills for their future. Tempo’s platform will also enable the candidates to build a profile ready for future job applications through a simple, easy to use interface used by >2500 of the leading businesses in the UK. These Kickstart Scheme job placements will automatically form part of their profile to assist with future applications. It is our aim to help as many young people as possible find long term employment in the UK.

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