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Customer Service - Apprenticeship

Job details
Posting date: 24 September 2021
Salary: £12,000 to £15,000 per year
Hours: Part time
Closing date: 24 October 2021
Location: E1 0LH
Company: AKR Growth Ventures Ltd.
Job type: Apprenticeship
Job reference:

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Summary

This is not an ideal role for graduates, and better for less experienced/qualified applicants since we are a social enterprise.

Job Description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Length of Apprenticeship: 12-18 months
Employer: The layered Sponge LTD

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