Customer Service Representative (6)

Job details
Posting date: 24 September 2021
Salary: £9.00 per hour
Hours: Part time
Closing date: 24 October 2021
Location: Peterborough, Cambridgeshire, PE1 5YS
Company: Blue Arrow
Job type: Temporary
Job reference: JO-2107-19208

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Blue Arrow are recruiting Customer Service Representatives to join our clients team in Peterborough ( Call Centre)This is a great opportunity for an individual to join an established company who are specialists in their field. You will form part of a friendly team, working in Peterborough.As a Customer Service Representative, you will be expected to have a great work ethic and take pride in delivering a fantastic customer experience.Our client operates 24 hours a day in the capacity of an emergency control centre for a number of scenarios including people stuck in lifts or the victims of flooding or fire where excellent communication skills prove to be essential.Customer Service Representatives share this 24-hour commitment with shifts agreed with a degree of flexibility that makes it fair for everyone to pitch in and deliver the clients responsibility to the community.A great attitude with reliability and the ability to learn are characteristics that are more important than qualifications but a decent standard of English is essential as the primary function is the transfer of critical information.Principle Responsibilities: -* Provide a customer-friendly service* Make accurate and detailed reports of each customer interaction* Operate within a number of third-party CRM systems to log requests* Adhere to PCI compliance guidelines* Manage workload the prioritise tasks appropriately* Liaise with clients, customers and engineers to maintain positive working relationshipsPerson specification: -* Strong communication and interpersonal skills* Attention to detail* Problem solving* Excellent customer service* Active listening skills* Able to work in a fast-paced environmentThe role of Customer Service Representative is a full-time permanent position, offering a starting salary of £21,000 rising up to £25,734 with full training.Full and ongoing training and support will be providedFree, on-site parking is available.Please apply direct via the advert, we will call you to discuss your application.Job Types: Full-time, Temp to Perm after 12 weeks Salary: Start £21,000.00 rising to £26,000.00 per yearBenefits:* Flexible schedule* On-site parkingCOVID-19 considerations:As key-workers we have implemented social distancing in the office.Experience:* call centre: 1 year (Preferred)* Customer Service: 1 year (Preferred)Education:* A-Level or equivalent (Preferred)Work remotely:* No

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