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Kickstart - Customer Service Assistant

Job details
Posting date: 23 September 2021
Hours: Part time
Closing date: 30 October 2021
Location: Home-based/Local, WD234GP
Company: DWP Kickstart Scheme
Job type: Temporary
Job reference: V0000328110

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Summary


To apply for this job, you must be claiming Universal Credit and 16 to 24 years old.

EMPLOYER
Design Abled Ltd

JOB SUMMARY
Design Abled’s brand “UPGRADE”, builds advanced technology and offers superior customer service to deliver tailored VIP assistance, fast track and private terminals at airports.

Team working with customer service
Learn how to use database system
Help clients and passengers with questions, to understand products and services
Prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message
Assist decision making to take orders, track orders
Check Supplier details are correct (including service media and descriptions)
Check service availability for customer orders and contact suppliers if necessary
Check bookings are correctly listed and confirmed by suppliers with booking reference numbers
Send additional information where requested by suppliers
Investigate and resolve customer issues quickly and patiently
Keep confidential records and financial information private and secure
Communicate with customers about their orders, including any delays or changes
Regular feedback to Operations Director



To attend work location (29 Caldecote Gardens, WD23 4GP), 1-2 days per week during the 6 months of employment

SKILLS NEEDED
Good Customer Service
Enjoys Social Media Marketing
Friendly and Patient
Able to Work in a Fast-Paced Environment
Works well in a Team
Attentive to Detail
Good Listening Skills
Accurate Record-Keeping

WORKING HOURS
12-5, Monday to Friday

HOURLY RATE
NMW

ADDITIONAL EMPLOYABILITY SUPPORT
1. Enable participant to talk about employment and skills, aims and aspirations, and any issues or barriers to work
2. Enrol on course to gain at least one extra transferable skillset, such as digital skills
3. Help to update CV and interview skills

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