A number of vacancies have arisen within Digital and Customer Services for four Customer Services Officers as follows: -
2 x 37 hour permanent posts
2 x 18.5 hour permanent posts
These posts will be required to work in one of the Customer Access Points in County Durham or at the Contact Centre, Civic Centre, Crook.
The post holder will provide a first point of contact for all our customers, service users and stakeholders’ access to public services by all access channels, dealing with customer enquiries on all aspects of business within the remit of Customer Services.
The successful post holder will give advice covering the full range of Council and partner services and managing the progress of each enquiry through all stages to its conclusion (where applicable).
Candidates should have 4 GCSE's Grade A-C or equivalent and have experience of dealing with the public either face to face or over the telephone.
For further information regarding this vacancy, please contact Jackie McKimm via email at
It is anticipated that interviews will be held week commencing 25th October 2021.
Interviews will be held remotely via Microsoft Teams. If you are successful at shortlisting you will be notified via North East Jobs of the date and time of your interview. A separate invite will be sent via Microsoft Teams.
Where our roles are customer facing and you are required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
As a disability confident employer, we are committed to employing disabled people and people with health conditions making reasonable adjustments to support disabled applicants when required.
In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Any information provided on CVs will not be considered for short-listing purposes.
Apply on-line or for further assistance contact Payroll and Employee Services on 03000 267918 or email firstname.lastname@example.org.
PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL
Proud member of the Disability Confident employer scheme
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident