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Kickstart - Customer Service Coordinator

Job details
Posting date: 01 October 2021
Hours: Part time
Closing date: 31 October 2021
Location: Essex, CM166HR
Company: DWP Kickstart Scheme
Job type: Temporary
Job reference: V0000291374

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Summary


To apply for this job, you must be claiming Universal Credit and 16 to 24 years old.

EMPLOYER
Kings Transport Services Limited

JOB SUMMARY
The Customer Service Coordinator acts as the liaison between the customer and the warehouse and Transport. Acts as first point of contact for the customer and resolves any problems or concerns with the receiving and storing, moving and distribution of supplies, stock and materials to and/or from the warehouse. Projects a positive and professional image at all times, assisting customers promptly and conducting all business in a friendly, courteous and knowledgeable manner.

Dealing with customer orders ensuring quantity accuracy, delivery timelines communication to depot staff

Maintain a harmonised people and customer focused team-working environment always seeking opportunity to improve the customer's experience

Maintain and expand a pro-active relationship with existing customers and suppliers

Dealing with customer & supplier enquiries and complaints, from Investigation through to closure and where this is not possible escalating the issue to the necessary Manager.

Ensuring that customer requirements are administered in a timely controlled and recorded manner

Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviours to increase performance and employee satisfaction.

Enter accurate data on to all internal systems and reports

Maintain data security and integrity in line with Business needs.

Collation of accurate data to create customer invoices

Maintain a safe working environment that complies with all aspects of the company’s H&S Policy

SKILLS NEEDED
Good communication skills are essential with the ability to express empathy with customers

Excellent written and verbal skills are essential.

Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising.

Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers.

Familiar with Microsoft Word, Excel and PowerPoint.

Good spoken and written communication skills

Strong analytical and numeracy skills

Good level of financial understanding

Confidence, tact and a persuasive manner

Good organisational and time management skills

Good ‘people skills’ for working with a range of colleagues and customers.

A professional manner

Develop a level of trust and support with all colleagues to ensure conflict situations do not arise

WORKING HOURS
Monday-Friday

HOURLY RATE
NMW

ADDITIONAL EMPLOYABILITY SUPPORT
A full site induction including H&S will be carried out.
A training matrix is in place for all new employees, tailored to each role, this is overseen by our onsite Compliance / Training Manager and the Departmental line Manager will adjust the pace of the training depending on the uptake of each candidate. This can then be translated in to transferable skills which can be use as part of their CV.
Each candidate will be allocated a mentor and will receive 1 to 1 coaching throughout their placement.
Weekly reviews / feedback sessions for the 1st 4 weeks and then Monthly up to 3 months whilst on probation conducted by the relevant departmental Line Manager.
4 weeks before the end of the 6 month placement if it is decided not fully employ , time will be set aside to assist with CV writing and interview technics.

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