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Kickstart - Foodbuy Customer Services Advisor

Job details
Posting date: 29 October 2021
Hours: Part time
Closing date: 17 December 2021
Location: Chertsey, KT169BQ
Company: DWP Kickstart Scheme
Job type: Temporary
Job reference: V0000282926

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Summary


To apply for this job, you must be claiming Universal Credit and 16 to 24 years old.

EMPLOYER
Compass Group PLC

JOB SUMMARY
Overview of Compass

We’re 60,000 talented people bringing you all of the great tasting food, memorable experiences and vital support services that can transform every day into a great day. All of the little things that make the world of difference and boost the wellbeing of millions. From outstanding restaurant experiences, enhancing sporting events and feeding thousands of school children, patients, workers and military personnel, to delivering warm welcomes, clean buildings and safe environments. We’re here to inspire, protect, nourish and energise. To brighten your day.

Overview of Business Sector – Foodbuy
With nearly £1 billion in purchasing power, our Foodbuy procurement and supply chain business offers clients the benefit of our scale and award-winning supplier network, as we bring them the freshest and most diverse produce available, at the very best value. All achieved through our sophisticated online system where clients choose their products, analyses their spend and trace their sourcing. And our suppliers benefit from increased volumes and access to new markets.

Overview of Kickstart Opportunity:
These are diverse opportunities within Foodbuy, interacting with Customers, Suppliers and Internal Compass Functions.

Foodbuy Support Customer Service Advisors are an integral part of the Foodbuy Team, providing help and support to all Foodbuy Customers who contact us via telephone, email, live chat and helpdesk service tickets.
These individuals will serve as a first point of contact to all of our customers so a passion for customer service along with excellent communication skills is paramount.
Ensuring that all queries are dealt with swiftly accurately ensuring more complex queries are triaged for resolution/ escalation. Working closely with the Compass Client accounts team, External Client accounts team and Foodbuy teams to provide excellent customer service to all Foodbuy Customers.
Ensure efficient delivery of customer helpdesk support, system administration and proactive assistance to all clients and suppliers.
Continually expand knowledge on the system modules and functionality to promote maximum assistance to customers and colleagues alike. Adhere to monthly targets.
Opportunities to get involved in Continuous improvement/business projects - Identify, support (SME) and work on the implementation of initiatives to continually improve our client’s customer and support service “experience”.

SKILLS NEEDED
Customer orientated
Confident self-starter
Investigative and problem solving
Ability to deliver excellent customer service
Proven ability to work under pressure
Anticipates and adapts quickly to change
Proactive team player, possessing self-management &
organisation skills
Good interpersonal skills
Pragmatic approach to problem solving
Easily builds rapport across multiple functions
Has an ‘ownership’ can do ethic
Excellent written and verbal communication
High level of attention to detail and accuracy
Good analytical and numeracy skills
Good computer skills (Excel, Word etc)
Ability to prioritise at all times

WORKING HOURS
Working Days Monday- Friday Working Times between 08:00 -17:00

HOURLY RATE
National Minimum Wage

ADDITIONAL EMPLOYABILITY SUPPORT
During the 6-month placement the candidate will have a workplace mentor to support them.

Training Opportunities include
121 Mentor Support
Monthly Progress Reviews
Monthly Wellbeing Calls
E-learning Training
System Training
Exposure to working within different business sectors
Customer Service Training
Telephone Training

In addition, the candidate will have the opportunity to complete additional training or a nationally recognised accredited qualification during your 6-month Kickstart Placement to support your skills development.

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