Kickstart - Cafe Assistant

Job details
Posting date: 24 December 2021
Hours: Part time
Closing date: 22 February 2022
Location: Buckley, CH72EH
Company: DWP Kickstart Scheme
Job type: Temporary
Job reference: V0000261286

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To apply for this job, you must be claiming Universal Credit and 16 to 24 years old.

Groundwork North Wales

The role will help run the day to day operations, duties of which will include helping to prepare and serve a range of menu items, whilst maintaining high hygiene standards and following brand specifications.
The role will be required to work some weekends.
Summary of Main Responsibilities
Greeting and advising customers. Providing excellent customer service to increase loyalty and boost the organisation’s reputation; Cash handling and Stock management support; Support the preparation of menu items to high standards; Ensuring all Café areas are clean and tidy and follow cleaning schedules; Maintaining up to date records and accurate information on food hygiene daily records.

Knowledge & Experience: Essential: Some experience of working in a similar role; Knowledge of preparing and cooking food; Knowledge of up to date hygiene regulations. Desirable: Food Hygiene level 2 Certificate; Hospitality based qualification.
People: Essential: Good people and communication skills; Commitment to equality and diversity.
Judgement & Initiative: Essential: Ability to multitask and show organisational skills to enable effective running of the premises; Ability to work as part of a team; Confident, enthusiastic and self-motivated; Ability to solve problems with tact and diplomacy; Ability to plan and prioritise workload effectively to meet daily needs of the premises.
Communication: Essential: Excellent written and verbal communication skills; Ability to work with individuals at a variety of levels, internally and externally and in a range of organisations; Ability to represent the organisation professionally to customers. Desirable: Ability to communicate through the medium of Welsh.
Resources: Essential: Adept at taking and recalling orders accurately; Ability to handle cash and record information accurately.
Other: Essential: Ability to lift and carry food stuffs, supplies and ingredients up and down stairs; Ability to work flexibly, unsociable hours and be available at short notice as required; Appreciation and understanding of Welsh heritage and culture; Appreciation and understanding of the importance of being sustainable and protecting the environment. Desirable: Full driving licence

weekdays - to be agreed

National Minimum Wage

Employability support will be embedded into their 6-month placement; an Employment Support Co-ordinator will facilitate the support provided.
Our approach will include induction interview for all participants to assess current skill levels and experience; level of literacy and numeracy; aims and ambitions for the future, so that we can best match each individual to a suitable role; to enable participants to understand our policies and procedures. This is also an opportunity to establish the expectations which all parties have of each other, and expected behaviours.
Participants will be given appropriate clothing protective clothing in order to work safely.
Employability skills will be embedded into their personal action plans. Support for CV writing and interviews will be programmed towards the end of the engagement when the participant has gained relevant skills and experience which can be incorporated into the CV, and when they are likely to be close to commencing interviews with prospective long-term employers.
Accredited training will be provided with each role, it is expected that each participant will gain First Aid, Health & Safety and any other qualifications required in order for them to perform their duties competently.
Training will be provided by members of our own staff team, who are skilled and experienced in providing training for people across all ages and skills levels (we are on the Welsh Assembly Commission framework to provide Health and Safety and First Aid training, for example). We are able to provide training through the medium of the Welsh language if this is a participant’s preferred language for engagement.
All participants will receive regular monthly formal progress interviews to enable us to assess progress towards employability, also giving each participant opportunity to raise questions or concerns about their own progress, or express preferences or ambitions as to how their engagement should progress.

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