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Kickstart - Trainee E-Commerce Assistant

Job details
Posting date: 22 September 2021
Hours: Part time
Closing date: 17 February 2022
Location: Leicester, LE25LQ
Company: DWP Kickstart Scheme
Job type: Temporary
Job reference: V0000249664

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Summary


To apply for this job, you must be claiming Universal Credit and 16 to 24 years old.

EMPLOYER
KD Trading (UK) Limited

JOB SUMMARY
Previous experience in Ecommerce would be a great advantage but is not essential as training can be given for the right candidate.

Mo Bros are looking for an assistant to the Ecommerce Manager to assist with a wide range of roles covering product listings, data analysis, customer service, and marketing campaigns.

Assist in the creation, administration, and optimisation of product listings on our own brand website and marketplaces.
Support in the creation of reports from various marketplaces and marketing channels.

The role will also involve answering customer inquiries via email, phone, and social media in a timely and professional manner.
Assisting in processing online orders ensuring accurate, timely, and safe delivery i.e. refunds, exchanges.
Managing customer feedback to improve online product content in a timely manner.
Being proactive in customer relationships.
Producing reports to help drive improvements to our customer services and maintain KPIs.
Any other additional general ad hoc duties or office assistance as required.

Mo Bros is a fast-growing global retailer exporting to over 78 countries boasting over 500,000 customers. Suppliers to Duty-Free, High Street Retailers, and E-commerce. Specialists in men’s grooming products for the beard care market. As seen on BBC Dragons Den, established in 2014.

Covid-19

Mo Bros are currently operating a social distancing policy within their offices and where possible, the team are working remotely from home.

SKILLS NEEDED
Essential:
GCSE Grade B or above in English.
Excellent written English and verbal communication skills.
Driven work ethic, taking ownership of own workload
Ability to work under pressure and to deadlines, whilst adhering to budgets.
Strong teamwork with the ability to use own initiative.
Passionate about making a difference.
Good organisational and planning skills.
Attention to detail when proofreading material.

Desirable:

Previous experience in Ecommerce would be a great advantage but is not essential.
Previous experience in customer service would be a great advantage but is not essential.
Related or applicable marketing experience or qualifications.

WORKING HOURS
Monday - Friday Working hours will be 25 - 40 hours per week -times to be confirmed with candidate.

HOURLY RATE
National Minimum Wage

ADDITIONAL EMPLOYABILITY SUPPORT
Business 2 Business will be providing the basic ‘wrap around support’ which will consist of online courses on basic work skills, support with the job search process, training on CV writing and interview preparation during the placement. Business 2 Business will also provide in work support, career advice and assistance with goal setting. In addition to the basic support, Business 2 Business as a training provider and approved gateway will support the individual to aid their long-term sustainability by allocating the young person a dedicated helpline and Kickstart Mentor who will provide all pastoral and process support. The Kickstart Mentor will provide the young person with advice and guidance and tip sheets on managing in work finances, budgeting, benefits advice and health and wellbeing support. The young person will also receive assistance with CV writing, interview coaching and pre application checks for the Kickstart placement. The young person will also have access to an E-based employability skills workshop encompassing standard work skills and practices including good attendance, time keeping, communication, teamwork, dress code, health, safety and security procedures and COVID-19 policies and sick leave and absence arrangements. The young person will also receive E-based first day at work preparation covering what to take on their first day, journey planning, in work benefits advice and access to a travel to work scheme. Business 2 Business will also partner with voluntary organisations to provide the relevant training to support participants with Specials Education Needs to successfully obtain and sustain employment. Additionally, the young person will also receive a Kickstart Scheme Qualification Certificate on completion of all training modules and membership to the Kickstart Ambassador Scheme upon completion on the placement. Business 2 Business will also provide post placement support and additional free online courses after the six-month placement.

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