NHS 119 Call agents

Job details
Posting date: 22 September 2021
Salary: £18,545 to £18,545 per year
Hours: Full time
Closing date: 22 October 2021
Location: North East England, UK
Company: Kelly Services UK
Job type: Permanent
Job reference:

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Customer Service Advisor

Location: Work from Home

Contract: Temporary to Permanent

Start Date: Various

Hours of Work: 37.5 hours per week. Candidates need to be flexible between the hours of 6am to 11pm Monday to Sunday.

Training: 4 Days, 9am to 5:30pm.

Salary: £18,525.00 per year,

Background Check Required

The role

You will handle inbound calls from customers displaying COVID-19 symptoms, and help to book testing. This may involve booking an appointment, to visit a testing centre, or arranging delivery of a kit in the post.

Key Responsibilities

Resolve customer inquiries with speed and precision

Assist customers with queries

Delight customers by providing timely, accurate and expert advice

Deliver a service where patience, empathy and building rapport are central

Record, track, and effectively resolve incidents and queries

Comply with company’s policies and practices

Update your knowledge through the associated guidelines and procedures

Manage databases, tools, applications and operating systems

Strive to achieve first call resolution


We believe in building a team with the right drive and passion for products and customer service. That’s why we need you to be interested in providing information and advice to customers relating to the COVID-19 testing line.

Desired Education, Skills and Experience:

Strong Verbal and written skills with the ability to show attention to detail

Problem solving and strong communications skills

Professional and friendly telephone manner

Passionate about technology and the internet, with a desire to learn and develop

Customer Service experience

Take ownership of situations with positivity and a can-do attitude

Able to work within a fast paced, engaging environment

What we offer

Comprehensive initial training.

Employee recognition schemes

On-going coaching and development and genuine opportunities to develop your career with the company’s management programmes

Discounts on top retail brands

28 days of holiday inclusive of bank holidays, rising to 30 from year 2

Pension Scheme

Sports & Social Scheme

Refer a friend scheme – Up to £900 for each individual referred

Employee benefits programme which includes discounted holidays, flights and hotels, discounted utility bills and discounted cinema tickets.

Sounds good? Apply now!

Proud member of the Disability Confident employer scheme

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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