Are you looking for a rewarding role that makes a difference and helps others?
Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact?
Consider the role of an Participant Engagement Officer at Reed in Partnership!
We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services.
What is the job about?
The Participant Engagement Officer is the first port of call for all participants that are referred to the Restart scheme with Reed in Partnership. The primary purpose of the role is to make the first contact with referred participants and gather the relevant information to ensure we can assist jobseekers as quickly and effectively as possible, to move them closer to being back in gainful employment. Our participants are the focus of a programme like this, as such providing them with the best possible service is at the core of the Participant Engagement Officer role.
Your day-today responsibilities will include:
- Making contact with jobseekers, to explain the scheme and obtain information from them to help us to help them
- Booking jobseekers in with Employment Advisers for one-to-one meetings
- Engaging with Job Centre work coaches and assisting in the referral process
- Responding to expressions of interest
- Checking in with participants once they have commenced work through the scheme to offer advice and support
- Provide an excellent and engaging experience for all participants
What's in it for you?
Alongside a generous base salary and great flexibility with your working schedule, we offer training, development and excellent progression opportunities. With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.
Required skills and experience
- Level 3 qualification (A Level or equivalent)
- GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.
- Experience of working in a target driven environment
- Experience working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales)
- Call centre experience
- Experience of exposure to various customer groups and demographics
Required Education Attainments
· Level 3 or higher qualification
· GCSE’s (grade B in English Language) or Level 2 equivalent or be able to demonstrate through literacy test that they are currently operating at Level 2.
Required Knowledge & Skills Attainments
· Experience of working effectively within an office-based customer service or sales environment.
· Demonstrable experience of delivering high quality customer service.
· Experience of working in a fast past, target orientated environment.
· Experience of using contact centre technology and systems.
· Experience of working in a call centre environment.
Proud member of the Disability Confident employer scheme
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident