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Customer Service Advisor - Glasgow 2021

Job details
Posting date: 25 September 2021
Salary: £10.20 to £11.20 per hour
Hours: Full time
Closing date: 24 October 2021
Location: Glasgow, G21 1AA
Company: Reed Talent Solutions
Job type: Permanent
Job reference: ANG00441-168368

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Summary

About us

Angard Staffing is the dedicated provider of Customer Service Advisors and Administrators to Royal Mail’s Contact centres across the UK. Due to an increase in workload volumes we are seeking additional candidates with a passion for customer service to join the team at our key site in Glasgow.

The aim of the role is to provide first time solutions for Royal Mail customers, received by phone or by email within agreed handling times whilst delivering excellent quality of service and to offer solutions and advice on Royal Mail products and services.

The role

What do you need to know?

  • Start Date: 06/09/2021 *subject to clear DBS check
  • Pay rate: £10.20/hour (Mon-Sat), £11.20 (Sunday/Bank Holiday)
  • Temporary Contract: up to 12 weeks
  • Around 35 hours per week, between the hours of 7am – 8pm Monday to Friday, 8am – 4pm Saturday, 9am - 4pm Sunday (must be available to work weekends) there will be a mixture of various length of shifts throughout the week.
  • Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however we cannot guarantee this.
  • Due to the current Covid-19 pandemic we can assure that all social distancing measures and health & safety procedures will be adhered to during this difficult time

Key accountabilities

We're looking for people with a flare for customer service and a passion for delivering service excellence. You will need to be confident on the telephone and able to communicate with both internal and external stakeholders politely and effectively.

You will need to have a proven record within a fast paced customer service environment combined with quick and accurate typing skills.

Skills & experience

  • Call centre/contact centre experience.
  • A passion and commitment for delivering a great customer experience.
  • Ability to prioritise and manage workloads to timescales.
  • Flexible and innovative with ability to easily adapt to changing customer demands.
  • Enthusiastic and responsive – seeking a positive resolution for all customers.
  • Self-motivated. Able to work as part of a team or alone.
  • Ability to work under pressure and to deadlines.
  • Be positive, be brilliant and be part of it!

Other

What will you benefit from?

  • Free on-site parking
  • Access to on-site amenities
Working Restrictions:
  • You need to be 18 or over to work in this role.

Proud member of the Disability Confident employer scheme

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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