Funeral Service Arranger

Job details
Posting date: 15 September 2021
Salary: Not specified
Additional salary information: £18,935.02 per annum
Hours: Full time
Closing date: 10 October 2021
Location: Taunton Somerset, TA1 1NZ
Company: Dignity
Job type: Permanent
Job reference: 849

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Role overview

Funeral Service Arranger

Permanent, Full-Time, 38.33 hours per week

Nigel K Ford Funeral Directors, Taunton

£18,935.02 per annum

At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion,
respect, openness and care.

We offer a range of challenging and rewarding roles for caring individuals across the funeral profession and we continually invest
in our staff, premises and vehicles so that we can ensure clients and their loved ones receive the highest standard of care. Every
day, we want to exceed our customers’ expectations, we aim to do this by persistently delivering excellent client service through
the continued dedication of our people.

Nigel K Ford Funeral Directors in North Town, Taunton, looks after the families in this part of Somerset, providing sympathetic
funeral care at a time of need. If you are looking for supportive funeral services, please get in touch.

Nigel K Ford Funeral Directors are looking for a compassionate, dedicated individual to join our team as a Funeral Service
Arranger, to advise and support our families when arranging the funeral for a loved one.

Our values: Professional, Compassion, Respect & Knowledge form the basis of all our interactions and recognising this, you will be
giving back to families in a critical time, whilst ensuring that their loved ones are treated with the utmost respect and dignity.

Alongside a highly collaborative, supportive team, we will give you the room to stretch and develop within the industry. With both
training and learning opportunities, our dedicated Learning and Development team and management team will ensure that you are
delivered full training to confidently perform this role and will also promote your progression. Alongside this, Dignity Plc
really believes in our people, so you will also have access to a wide range of Mental and Financial Well-being tools, access to
financial support and a broad range of benefits

What Will I Be Doing As A Funeral Service Arranger?

As a Funeral Service Arranger, you will be one of the very first points of contact for our families. You are going to be the
coordinator that supports our families, arranges the funerals and works alongside our teams to ensure that the funerals are
delivered at the highest standard, whilst also meeting the personable requests of the families.

Other duties will include:

* Create a welcoming, safe and caring atmosphere
* Arrange funerals according to Company guidelines ensuring that the full range of services and products are offered, thereby
addressing the needs of the client
* Maintain excellent service to client’s who telephone or call the branch
* Be available for clients to visit the deceased during office hours and out of hours by arrangement to company standards and

What Do I Need?

* A Full UK Driving Licence.
* Previous experience within a Customer Service or Administrative position.
* Proactive approach and ability to communicate effectively with a wide range of people, both in-person and remotely.
* Comfortable coming into contact with the deceased through the Chapel of Rest visits.
* Presentable at all times, acting with professional conduct and showing empathy.
* Excellent attention to detail is essential.
* A passion for customer service.


* Previous experience in the industry, though this is not required, as full training will be provided.

Dignity Plc is an equal opportunity employer where we celebrate diversity across our business. We are committed to creating an
inclusive environment for all our employees; therefore, all our employment decisions are assessed based on qualifications, merit
and business need.

What are the next steps?

If you are interested in learning more about Dignity Plc, please feel free to visit our website at Dignity Funeral Directors:
Funeral Services & Prepaid Funeral Plans ( []. Alternatively, to be
considered for this role, please submit your application via the ‘apply’ button, where a member of our resourcing team will review
your application.

As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response and are
treated with the same level of dignity as our customers. Dignity Plc retains the right to close this vacancy early without prior
notification, so it is advisable to complete your application at the earliest opportunity.

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