You will complete the following:Training to be Provided
Customer Service Level 2 Apprenticeship + 2 GPhC Accredited Courses delivered by the National Pharmacy Association (NPA) – Medicines Counter Assistant and Accredited Dispensing Assistant Course.
NPA Courses will commence around 8 weeks after you have been enrolled on the Customer Service Level 2 Apprenticeship. NPA Courses must be completed within the first 12 months of employment at the Pharmacy.
Your Customer Service Level 2 Apprenticeship will be delivered by Qube Learning who are a National Training Provider. As a student within Qube Learning you will have a dedicated Skills Tutor who will visit you every 4 – 6 weeks and deliver a bespoke teaching and learning session.
Your Apprenticeship Training Programme + NPA Courses should be completed in around 15 months. Functional Skills (Maths and English) may form part of your programme.
• Read, ensure understanding, and comply with Standard Operating Procedures (SOPs), and help to ensure locum pharmacists are aware of these.
• Dispense Private prescriptions, Monitored Dosage Systems (MDS) / blister packs and complete the associated documentation as per the associated SOPs where required.
• Complete all NHS and other private pharmacy service paperwork accurately and on time.
• Complete audits as requested by the company in a timely manner.
• Ensure high standards of pharmacy stock management, reduce stock holding and ensure maximum profitability.
• Support stock checking, stock taking, cycle counting, and replenishment of stock.
• Ensure all stock orders are checked off accurately, and stock stored with care.
• Ensure the date checking procedure is maintained and recorded.
• Deal with complaints and dispensing errors promptly and efficiently in accordance with company policy.
• Develop and maintain good relationships with colleagues, local surgeries, nursing homes, other healthcare professionals and local bodies.
• Undertake the training required by the company to fulfil your role effectively, and ensure a high degree of professionalism.
• Keep up to date with current pharmacy practice, new drugs and their uses.
• Respect and maintain confidentiality of information concerning customers, colleagues, company policies and statistics in accordance with the General Data Protection Regulation (GDPR).
• Ensure that the pharmacy always projects a professional image.
• Ensure that all areas within the pharmacy are clean, tidy and well organised with special attention to risk management guidelines.
• Ensure the work areas and floors are kept clean and free from hazards, e.g. boxes/totes.
• Follow all company Health & Safety procedures and policies and complete any associated training.
• Excellent attention to detail.
• Willing to learn, and have flexibility towards job tasks and hours.
• Reliable and a confident communicator.
• Confidential and trustworthy.
• Work well under pressure and towards tight deadlines, without compromising quality.
• Have the ability to be taught and retain information.
Customer Service qualification including Functional Skills in Maths and English if requiredLength of Apprenticeship
Church Pharmacy - Loughborough