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Apprentice Online Customer Service Pharmacy Assistant - Church Pharmacy - Loughborough

Job details
Posting date: 18 August 2021
Salary: £260 per week
Additional salary information: 40 hours per week, Monday to Friday, Rota between 8am and 8pm
Hours: Full time
Closing date: 17 September 2021
Location: Loughborough, LE11 5GU
Company: Qube Learning
Job type: Apprenticeship
Job reference: VAC-00288

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Summary

Vacancy description

You will complete the following:
Customer Service Level 2 Apprenticeship + 2 GPhC Accredited Courses delivered by the National Pharmacy Association (NPA) – Medicines Counter Assistant and Accredited Dispensing Assistant Course.

NPA Courses will commence around 8 weeks after you have been enrolled on the Customer Service Level 2 Apprenticeship. NPA Courses must be completed within the first 12 months of employment at the Pharmacy.

Your Customer Service Level 2 Apprenticeship will be delivered by Qube Learning who are a National Training Provider. As a student within Qube Learning you will have a dedicated Skills Tutor who will visit you every 4 – 6 weeks and deliver a bespoke teaching and learning session.

Your Apprenticeship Training Programme + NPA Courses should be completed in around 15 months. Functional Skills (Maths and English) may form part of your programme.

Main Responsibilities:
• Read, ensure understanding, and comply with Standard Operating Procedures (SOPs), and help to ensure locum pharmacists are aware of these.
• Dispense Private prescriptions, Monitored Dosage Systems (MDS) / blister packs and complete the associated documentation as per the associated SOPs where required.
• Complete all NHS and other private pharmacy service paperwork accurately and on time.
• Complete audits as requested by the company in a timely manner.
• Ensure high standards of pharmacy stock management, reduce stock holding and ensure maximum profitability.
• Support stock checking, stock taking, cycle counting, and replenishment of stock.
• Ensure all stock orders are checked off accurately, and stock stored with care.
• Ensure the date checking procedure is maintained and recorded.
• Deal with complaints and dispensing errors promptly and efficiently in accordance with company policy.
• Develop and maintain good relationships with colleagues, local surgeries, nursing homes, other healthcare professionals and local bodies.
• Undertake the training required by the company to fulfil your role effectively, and ensure a high degree of professionalism.
• Keep up to date with current pharmacy practice, new drugs and their uses.
• Respect and maintain confidentiality of information concerning customers, colleagues, company policies and statistics in accordance with the General Data Protection Regulation (GDPR).
• Ensure that the pharmacy always projects a professional image.
• Ensure that all areas within the pharmacy are clean, tidy and well organised with special attention to risk management guidelines.
• Ensure the work areas and floors are kept clean and free from hazards, e.g. boxes/totes.
• Follow all company Health & Safety procedures and policies and complete any associated training.

Attributes
• Excellent attention to detail.
• Willing to learn, and have flexibility towards job tasks and hours.
• Reliable and a confident communicator.
• Confidential and trustworthy.
• Work well under pressure and towards tight deadlines, without compromising quality.
• Have the ability to be taught and retain information.

Training to be Provided

Customer Service qualification including Functional Skills in Maths and English if required

Length of Apprenticeship

15

Employer

Church Pharmacy - Loughborough

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