Senior Operations Manager - Hull East

Job details
Posting date: 07 July 2021
Salary: £62,500 to £75,000 per year
Hours: Full time
Closing date: 05 August 2021
Location: Hull East, HU9 5NX
Company: Reed Talent Solutions
Job type: Permanent
Job reference: RinP02862-153743

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Do you possess extensive experience of team management across multiple sites and multiple contracts within the Welfare to Work sector?

Would you like to work in a role that makes a positive impact on people and their communities?

Consider the role of a Senior Operations Manager at Reed in Partnership!

We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services.

What the job is about

The Senior Operations Manager is directly responsible for the effective performance of a number of offices and/or contracts. This includes ensuring that all actions are taken to ensure these contracts are delivered within budget and to agreed quality standards. Through remote, direct and indirect management, the Senior Operations Manager should ensure adequate work flow issues are addressed and milestones necessary for the participants journey are achieved.

Your main responsibilities would include:

  • People motivation, coaching and development, ensuring the smooth running and productive dynamics of their teams by acting as a lynchpin between all key individuals and teams behind/within the participant's journey to Employment, Education or Training.
  • Performance Management and delivery by monitoring all elements of the sales management process, motivating, ensuring and supporting Co-Members to perform effectively their roles in supporting participants into and sustaining in employment, education and training.
  • Relationships and stakeholder management, maintaining professional relationship with internal stakeholders as well as with employers and wider Employer organisations.
  • Management of financial resources and facilities within their remit.
  • Continuous improvement at the team level and contribution of continuous improvement at the organisational level.

What's in it for you?

Alongside a generous base salary, you will have access to our wider career development framework and payment progression plans. With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

Required skills & experience

  • Extensive experience of team management across multiple sites and multiple contracts within the Welfare to Work sector
  • Experience and understanding of the design and implementation of complex operational processes across multiple teams.
  • Degree or relevant qualification. Degree topics may include; psychology, sociology, social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications or qualifications relating to work based learning with the specific client groups this role will involve. Level 3 or 4 NVQ would be of interest.
  • A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
  • GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.

Desirable Criteria

  • Experience of working on programmes targeting relevant disadvantaged groups in society
  • Technical skills include the ability to use technology to deliver results and knowledge of welfare/benefits system.
  • Willingness to extensively travel across the UK which when required.

Disability Confident Commitment

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer an interview to disabled candidates who meet the minimum criteria.

Proud member of the Disability Confident employer scheme

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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