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NHS 111 Health Advisor (Call Handler)

Job details
Posting date: 02 September 2021
Salary: Not specified
Additional salary information: Up to £22,035 (£10.00-£12.50 p/h shift dependent)
Hours: Full time
Closing date: 30 September 2021
Location: Derby, DE24 8PU
Company: NHS Jobs
Job type: Permanent
Job reference: J78-A-21-7456-DBY2

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Summary

  • Are you looking for a new challenge?
  • Are you looking for a career within the NHS but have no medical background?
  • Are you looking for full time or part time hours with numerous rota patterns to choose from?

We can offer full or part-time hours:

  • Weekdays
  • Weekends
  • Evenings
  • Overnights

15 hours per week minimum

37.5 hours per week maximum

A variety of hours & shift patterns are avaiable including days, weekends, evenings, overnights, 4on4off, 3 out of 4 weekends.

Due to the award of new contracts we are seeking professional, enthusiastic, well-motivated individuals with a passion for caring and the ability to build a rapport with people over the telephone.

As a Health Advisor for our NHS 111 Service, you will be answering telephone calls from members of the public and health care professionals. Using the NHS Pathways software, you will provide the appropriate response based on the patient’s symptoms/needs. This could be to escalate the patient calls to a Clinical Advisor, dispatch an ambulance in the case of an emergency, book an appointment, or refer onto, or provide, information about other available services.

DHU Health Care CIC offer a number of benefits including:-

  • Competitive Salary
  • Generous holiday entitlement
  • NHS Pension Scheme
  • Westfield Health Scheme
  • Advantage of registration with NHS discounts
  • Being part of a supportive & innovative team with scope for progression

At DHU we offer a professional working environment where you can expect continuous support to progress in to a number of roles within the NHS 111 service, giving you long term job security and the opportunity for advancement. You can also enjoy the benefits of loyalty pay progression following 1 year and 2 years’ service post training.

Health Advisors will be required to:-

  • Demonstrate previous experience in a care, customer service or call centre environment
  • Possess excellent communication skills and telephone manner
  • Work 6/8 bank holidays (shift dependent)
  • Work quickly and accurately under pressure
  • Learn new skills and demonstrate a caring, professional attitude at all times

Hourly rates of pay are dependent on times and days worked. Current rates:-

£10.00 - basic rate

£11.30 – enhanced rate weekday evenings/overnights

£12.50 – enhanced rate weekends (from Friday 6pm to Monday 8am)

If successful, you must be available full time for 6 weeks to complete the required training at Derby or Chesterfield. Training is paid at £9.50 per hour.

DHU Health Care CIC is committed to safeguarding and promoting the welfare of Adults, Children and Young People and expects all staff and volunteers to share this commitment.

Infection Prevention & Control is pivotal in ensuring a safe & clean environment for both patients and staff. IP&C is everyone’s responsibility and strict adherence to the IP&C policy is expected of ALL employees of the organisation.

All DHU employees are responsible for ensuring the company remains Covid secure.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Criminal Records Bureau to check for any previous criminal convictions.

DHU Health Care is committed to Equality of Opportunity and welcomes applications from all sections of the community.

This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Derby/Chesterfield/Leicester there are likely to be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.

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