Apprentice Customer Service Administrator UK Custom Covers

Job details
Posting date: 22 April 2021
Salary: £175 per week
Hours: Full time
Closing date: 22 May 2021
Location: Portsmouth PO6 4TR
Company: Key Training Ltd
Job type: Apprenticeship
Job reference:

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Are you a customer focused and confident individual? Are you looking to work for a company that offers high satisfaction along with the opportunity to progress? If so, Key Training may have the ideal role for you!

Apprenticeship summary

Working week
Monday 8.00am - 5.00pm, Tuesday - Thursday 9.00am - 5.00pm and Friday 9.00am - 4.00pm.
Total hours per week: 37.50
Weekly wage

Expected duration
14 months

Vacancy description

Since 2006 UK Custom Covers has sold thousands of products to many happy customers. We have made it our mission to create custom-fit covers that create ultimate protection. We provide a professional, reliable, and fast service at the most competitive pricing in the market, guaranteed. As a family run business based in Hampshire, we pride ourselves on offering a fully custom product that is in stock, ready for immediate dispatch and delivered next day! Our complete custom fit designs will not disappoint. We firmly believe one thing must remain constant: delivering true customer satisfaction.

This is a fantastic opportunity to learn from an experienced team, work towards a well-respected qualification and earn an excellent wage! The successful individual will have the opportunity to progress and grow within a well-respected company with the position available at the end of the apprenticeship for the right candidate.

The job role is varied but the main duties will include:

Reconciling - Gathering data for transaction for our accountant using our sage accounts package
Answering telephone calls - We have a number of calls per day, the nature of the calls will vary from general queries, delivery issues and also orders from customers
Handling new sales enquiries
Making outbound calls to customers
General admin duties
Answering customers emails

Requirements and prospects

Desired skills

Hard working
Work under pressure

Personal qualities

Customer service
Willing and eager to learn

Desired qualifications

GCSE, or equivalents, grade A*-C/9-4 in maths and English, preferred but not essential

Future prospects

You will also be working towards a widely-recognised Level 2 programme in Customer Service, with the potential opportunity to progress onto a full time position on completion as a Customer Service Administrator

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