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SAP Support Analyst

Job details
Posting date: 21 April 2021
Salary: Not specified
Additional salary information: £40000-40000 per annum
Hours: Full time
Closing date: 18 May 2021
Location: Hertfordshire, SG13 8TN
Company: Serco Limited
Job type: Permanent
Job reference: 123603-35193308

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Summary

Salary: Competitive (depending upon skills and experience)
Location: This is a remote position with travel to our Hertford Offices as required
Here at Serco we are looking for an SAP Support Analyst to join our ICT SAP Team in Hertford as part of our Local Government Partnership with Hertfordshire County Council. Under this local government partnership, Serco is responsible for delivering a range of front and back office operations. This includes information, communications and technology services, finance, payroll, HR and support services such as facilities management, customer contact centres and social care.
Reporting to the SAP IT Manager you will provide SAP support, assurance and guidance to the rest of the team delivering IT services to its end-client customers. You'll be responsible for the support requirements, design, build and test and deployment areas of the Application Lifecycle Management. The key aim of this role is to ensure that Serco build and enhance the SAP system to the customers' requirements offering them advice and guidance to ensure they get the most from the system.
What you'll need to do the role:
If you have had exposure to Payroll configuration, SuccessFactors, Concur, SAP Cloud Platform CPI or SRM then we would like to hear from you! Ideally you will be competent and experienced in troubleshooting and delivering solutions using these components below:

- SAP HCM especially SAP Payroll, ESS/MSS, Time Management; Migrations from SAP ECC to SuccessFactors/Concur; ABAP (object oriented and procedural) / Webdynpro; Interfacing and API management – SOAP, REST, NW Gateway; SAP Identity Management, SSO and Authorisations; Portal Administration (including NW 7.5); Workflow; Business Objects; Business Intelligence (including NW 7.5)

Naturally confident, you will be able to liaise successfully with all stakeholders and have the gravitas to build solid relationships to leverage supplier capability. It is important that you can get the best out of practices and processes and are not afraid to challenge the status quo. An appetite and curiosity for learning new skills is essential for this role.
Why Serco?
Meaningful and vital work: We understand the importance of local services for Citizens
A world of opportunity: Our Local Government Partnerships is always developing, and as part of the Infrastructure Team at Hertford you'll be able to contribute to and be a part of this.
Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.
What we offer:

- Competitive salary
- Up to 6% contributory pension scheme;
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships;
- We offer flexible/agile working environments and the chance to buy annual leave as part of the Annual Leave Purchase Scheme;
- The chance to make a positive difference in a company passionate about diversity and inclusion

If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
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Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Serco supports fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).

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