Temporary Customer Liaison Officer x2

Job details
Posting date: 21 April 2021
Salary: £10.01 per hour
Additional salary information: per hour PAYE
Hours: Full time
Closing date: 20 May 2021
Location: STOCKTON, TS18 1TX
Company: Triumph Consultants Ltd
Job type: Temporary
Job reference: Stockton on Tees 1003940412227143

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What's involved with this role:

The positions will be home office based (working from home), you will be required to attend the office to collect equipment/receive training.

This is initially a 4 month appointment however may be extended to 6 months.

To be the initial point of contact (telephone/email) for customers seeking to register on the Tees Valley Lettings Platform. To respond to general customer enquiries and support customers with the on-line registration process.

Key Responsibilities:

Be the initial point of contact for customers contacting the service (telephone and email), supporting customers to successfully complete an on-line housing application.
For those customers without digital access, complete an on-line housing application on their behalf.
Ensure that general queries, problems and or situations are concluded effectively or where necessary that more complex cases are handed over to an appropriate team member.
Maintain accurate and timely housekeeping and record maintenance.
Liaise with local authority colleagues, Registered Providers and a range of external organisations and partner agencies as required.
Undertake all necessary support (including administration) tasks to ensure housing applications are registered accurately and are up-to-date.
As directed supported in the preparation of management information as required.
Attend meetings as required (both internal and external) to the Council.
Provide cover and assistance in other areas of the Lettings and Nominations Team as may be necessary from time to time to take account of staff absence and peaks and troughs in work programmes.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

“Essential Requirements” – Please check to ensure that your CV addresses the following items:

Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
Your availability to work either immediately, or at short notice.
Strong IT skills including Microsoft packages
***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

Other preferable/desirable details to include on your CV, if applicable:

Any local authority/public sector experience
Any relevant qualifications held or being studied for

If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via but please quote both the job reference and job title exactly as they appear below:

Job Ref: Stockton on Tees 1003940412227143

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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