Housing Officer Level 1

Job details
Posting date: 20 April 2021
Salary: £10.85 per hour
Hours: Full time
Closing date: 20 May 2021
Location: Southwark, South East London
Company: Brampton Training and Consultancy
Job type: Contract
Job reference: 5169904

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The Housing Officer (Level 1) will support senior staff in providing resident led neighbourhood services; maintaining a high quality physical environment and a resident focussed customer friendly service.

Allocated tasks may include the following.

1. Estate inspections; identifying issues and pursuing actions within Council procedures

2. Responding to tenants’ (or prospective tenants’) enquiries including lettings, applications, rents, repairs, neighbour complaints, etc. At a level which uses knowledge of housing management functions and regulations.

3. General administration relating to tenants’ meetings, interviews, and property viewing.

4 A comprehensive tenancy and leasehold management and enforcement service, participating in the consistent and forceful application of Southwark’s policies and procedures to ensure residents are able to live in an enjoyable environment.
5. Providing support on the management on void properties.
6. Work with vulnerable residents to ensure their needs are met through the housing service and to provide a signposting service for residents with additional support needs to partner departments within the council and agencies outside of the council.

7. As required, participating in:-

• Income collection functions, &/or
• Resident involvement activities. &/or
• Monitoring contract compliance of those undertaking services to estates.&/or
• Preparing technical specifications for planned maintenance programme.

8. Maintaining housing related databases; produce reports and statistics related to the functions allocated.

Candidate Profile

1. Understand current issues affecting local authority and social housing.

2. Knowledge of relevant legislation and regulation.

3. Knowledge of equality and diversity issues.

4. Knowledge of health and safety practices.

5. Knowledge of tenancy and leasehold management principles.
6. Experience:-

• In a customer facing role, ideally in a social housing field.
• Dealing with conflict.
• Drafting correspondence, information and reports to a high standard using appropriate technology.
• Using Microsoft office and using a wide range of office equipment and ICT software
• Of organising and prioritising a workload, managing conflicting demands.
• Undertaking a variety of administrative and financial tasks in a structured environment to support the delivery of services.

7. Able to :-
• Work remotely without direct day to day management and supervision
• Build effective working relationships with staff, peers and members
• Understand and effectively use legal processes
• Work as a part of team contributing positively to collective goals

Please note this is a contracted position of 3-6 months with the possibility of extension depending on budgets and performance.
Please send your CV directly to and clearly state the job title. Please call 020 8855 1632 for more information.
**Please note as an agency we can only offer an Umbrella PAYE rate for this post and confirmation of Eligibility to work in the UK will be required before submission**

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