Be responsible for leading your team to ensure the smooth day to day running of the venue/area. You will provide an environment that allows your team to perform at their best through high performance and high Leads and coaches the team’s daily activities to ensure all areas of responsibility are covered guiding all team members when needed
• Takes ownership of shift and service delivery ensuring consistent delivery of a quality Warner experience in line with the Warner Brand Standards and guidelines
• Confidently deals with guest/team concerns with the ability to resolve problems, showing empathy and understanding
• Monitors speed of service/delivery and is proactive in arranging appropriate resource/support to ensure the guest experience is not affected
• Demonstrates and role models a commitment to delivering a superior guest experience in everything that you do fulfilment and giving our team opportunities of a lifetime.
• Create an environment where every team member is encouraged to never stop looking and learning to perform at their best by understanding the 5 critical questions in Performance with Fulfilment
• Is aware of individual team member goals and development areas and support them through coaching and guiding them to achieve these through the Warner way of working
• Has a high level of operational knowledge specific to the area of expertise and shares this with team members, continually looking for better ways of working.
• Understands team engagement levels at all times, and works with Department Manager to identify opportunities to provide an engaging and fulfilling place to work
• Demands the best of yourself and others to continually delight our guests and strive for excellence
• Ensures compliance with relevant legislation, company and Health & Safety policies within your area of responsibility
• Understanding of different communication styles along with your own with ability to be able to communicate at all levels
• Has a high level of operational knowledge specific to your area of expertise and shares and coaches Team Members
• Demonstrates ability to lead a team
• Willingness to challenge if standards aren’t up to those, we accept
• Ability to coach and give feedback to Team Members to improve performance