16 April 2021
Up to £21,500
16 May 2021
Flat Fee Recruiter
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Would you like to be a part of a innovative and environmentally conscious water supplier?
Are you passionate about delivering outstanding customer service?
Do you have strong attention to detail?
Are you highly motivated and a fantastic team player?
If the above describes you, then look no further, we might have exactly what you are looking for…
Office Based, Newcastle Upon Tyne
Up to £21,500k
Permanent, Full Time
Working within the Operations team, you will be supporting data management, client reporting,
trade processes, and problem resolution. This person will work closely with Customer Service to ensure integrity of the data systems.
We’ll rely on you to listen to our customers and use your expertise, creativity, and passion to meet their needs and remind them that behind our great products are amazing people, ensuring that we continue to deliver our high standard of customer service.
The role will include
Deliver all customer monthly operational SLAs
Monitor all unbilled SPIDS and ensure timely action taken to prevent ageing
Proactively identify any operations related issues and track these through to resolution
Produce and analyse reports to identify areas of improvement
Provide regular business updates on operations progress to the senior leadership team
Reviewing and improving all operations related processes
Ensure all queries are dealt with in a timely manner
Provide adequate resource to system development and testing of new enhancements
Liaising with 3rd parties to support the billing outputs process
Any other reasonable duties as defined by management
You will be an excellent communicator with the ability to detect issues and escalate where needed.
Without question you will be a great team player who embraces change and enjoys a fast-paced working environment
Previous experience with a water or energy supplier.
Experience in driving activities across teams’.
Excellent communication and influencing skills.
Excellent analytical and problem-solving skills.
Excellent IT literacy, Word and Excel.
Decision making and prioritisation skills.
Ability to communicate to stakeholders at all levels of the business
How to apply for the Operations Analyst job:
If you have the skills and experience required for this Operations Analyst job, just click “apply” today and watch out for an email giving you more information on how to tailor your application and provide a cover letter highlighting your skills and experience or any other supporting documents you may have.
You must be eligible to work in the UK.
Apply for this job