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Customer Service Advisor

Job details
Posting date: 16 April 2021
Salary: Not specified
Additional salary information: Up to £21,500
Hours: Full time
Closing date: 16 May 2021
Location: Newcastle, Newcastle
Company: Flat Fee Recruiter
Job type: Permanent
Job reference: 10029

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Summary

Would you like to be a part of an innovative and environmentally conscious water supplier?

Are you passionate about delivering outstanding customer service?

Do you have strong attention to detail?

Are you highly motivated and a fantastic team player?

If the above describes you, then look no further, we might have exactly what you are looking for!

Customer Service Advisor

Office Based, Newcastle Upon Tyne

Up to £21,500k

Permanent, Full Time

We are looking for customer service advisors to join our team. In this role you will provide excellent customer service to our eco-conscious members and will work as a team to ensure that the daily operations run smoothly.

You will be responsible for monitoring emails, answering all queries via phone and live chat, and ensuring you meet your daily targets. Without question, you must be a great team player who embraces and enjoys a fast-paced working environment.

This is an exciting opportunity which will provide a great deal of learning and development in a complex industry that is the future!

This company thrives in rewarding staff for their hard work.

We want people to grow within themselves but also grow with the company and to be a part of our mission in becoming one of the best water suppliers in the UK.

The role will include

Provide exceptional customer service to all customers.
Handling customer enquiries via phone, email and live chat.
Working alongside other departments to resolve issues.
Progress to taking escalated calls and complaints in line with internal procedures.
Administration and data processing will also feature in this role.
About You

Great Oral and written communication Skills
High Level of attention to detail
Be Positive and enthusiastic in the team environment
Can use your own initiative- Work independently and take responsibility
Outstanding telephone manner and communication skills
How to apply for the Customer Service Advisor role:

If you have the skills and experience required for this Customer Service Advisor job, just click “apply” today and watch out for an email giving you more information on how to tailor your application and provide a cover letter highlighting your skills and experience or any other supporting documents you may have.

You must be eligible to work in the UK.

Apply for this job