Call Centre Advisor - Immediate Start

Job details
Posting date: 16 April 2021
Salary: £17,056 to £18,532 per year
Additional salary information: Plus Bonus
Hours: Full time
Closing date: 16 May 2021
Location: Longbenton, NE12 8BU
Company: Red Dot Recruitment UK Limited
Job type: Permanent
Job reference: RED – 417

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Call Centre Advisor - Immediate Start

Apply today, I will be in contact this week to progress your application!

Full Time
Location: Quorum Business Park

£17,056 - £18,532 per annum + Monthly Bonus

Red Dot Recruitment are currently working in partnership with one of the worlds largest outsourcing companies, and we are looking for Call Centre Advisors to join our Inbound Customer Service team. As a Call Centre Advisor, you will be representing one of the world's leading broadband providers, providing exceptional customer service on every call! Apply today, I will be in touch this week to discuss your application - we haveimmediate startsavailable!!

The role of the Call Centre Advisor:

- Our Call Centre Advisor will be working on behalf a Global Broadband company.

- The Call Centre Advisor will be taking inbound calls from existing customers regarding their account or technical enquiries

- Answering all questions and queries from the customer including billing and account issues and customer support.

- Giving every customer the best possible experience when they call in

- Dealing with vulnerable customers and answering all enquiries with care

- Handling a high volume of inbound calls

Benefits of the Call Centre Advisor role:

- Fortnightly pay

- FREE TV Sports package

- 28 days holiday

- Discounted products from company

- Excellent progression opportunities into Team Leader/Training/HR & Recruitment roles

- Defined career pathway - 75% of our managers are home grown

- Company medical, dental and childcare packages

- Onsite parking available

- Monthly incentives

Skills you will need as a Call Centre Advisor:

- 6 months customer service experience

- Clear criminal record (no unspent criminal convictions)

- References to cover the last 2 years of employment

- Computer literate with the ability to multitask and use multiple systems at any one time

- Objection handling techniques

- Effective questioning and listening skills

- Resilient

COVID-19 Precaution(s):

- Remote interview process

- Personal protective equipment provided or required

- Plastic shield at work stations

- Social distancing guidelines in place

- Virtual meetings

- Sanitisation, disinfection or cleaning procedures in place

To Apply for the Call Centre Advisor role please click APPLY below. This is NOT a Remote role. Please only apply if you are looking for an office based role.

Red Dot specialise in Call Centre roles.

Key Words: Call Centre Advisor, Customer Service Advisor, Sales Advisor, Outbound Advisor, Retail, Hospitality, Retail Sales Assistant, Call Centre Agent

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